Remote Partner Support Specialist - AI & Self-Service

Hyland; United States; Remoto; USD 52.000 - 74.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health and wellbeing support

EAP

Lifestyle spending account

Learning and development resources

Descrizione del lavoro

Hyland is seeking a fully remote partner support specialist to act as the first line of contact for inquiries and become the subject matter expert for the partner program. You will build and maintain AI agents and self-service content to streamline the partner experience and reduce friction across channels.

You will also track support data, identify friction points, and recommend improvements to enhance efficiency and partner satisfaction.

Competenze

• Strong English communication skills with high attention to detail.
• Comfortable with Excel, reporting, and maintaining data quality.
• Experience with AI agents, chatbots, or low-code tools is a plus.

Mansioni

• Serve as the first line of support and subject matter expert for partner program inquiries.
• Build and maintain AI agents and self-service content to simplify the partner experience.
• Track support data and identify friction points to recommend improvements.

Conoscenze

English proficiency

Attention to detail

Excel

Data quality

AI agents

Low-code tools

Remote work

Strumenti

Excel

Low-code platforms

Descrizione del lavoro

Hyland is seeking a fully remote partner support specialist to act as the first line of contact for inquiries and become the subject matter expert for the partner program. You will build and maintain AI agents and self-service content to streamline the partner experience and reduce friction across channels.

You will also track support data, identify friction points, and recommend improvements to enhance efficiency and partner satisfaction.