Remote Customer Retention & Growth Specialist

HighLevel

Oregon

Hybrid

USD 44,000 - 52,000

Full time

6 days ago

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Job summary

HighLevel, a remote-first AI-powered business operating system, is seeking a Customer Retention Specialist. You will proactively reach out to at-risk customers, diagnose issues, and guide them toward solutions that reinforce the value of staying with HighLevel.

Strong English communication and data-driven approach are essential. In this role, you will perform daily outbound outreach, identify churn risks, and collaborate with leadership to reduce churn and optimize plans, while maintaining

Qualifications

Bachelor's degree preferred or equivalent professional experience.
2+ years of Customer Service or B2B Sales experience.
Strong English communication (verbal and written).
Experience working remotely with daily targets.

Responsibilities

Conduct daily outbound outreach (calls, emails, follow-ups) to assigned accounts.
Identify and address root causes behind customer concerns through active listening and discovery.
Provide consultative guidance and structured solutions to retain and support customers.
Log interactions accurately and update CRM records.
Support churn reduction and revenue retention goals through escalation where needed.