Remote AI Support Operations Specialist

Jobgether; Oregon; Híbrido; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Remote Work

Global Health and Travel Coverage

Generous Paid Time Off

Equipment Provided

Potential Equity Compensation

Home Office Support

International Collaboration

Meaningful Impact

Full-Time Permanent Employment

Descripción de la vacante

Jobgether in the United States is seeking an AI Support Operations Specialist to own an AI-powered customer support agent and drive improvements in performance, accuracy, and effectiveness. This fully remote role sits at the crossroads of AI operations, customer care, product development, and technical implementation to deliver faster, more human interactions.

You will analyze performance data, refine workflows, test new technologies, and collaborate with Product, Engineering, Compliance, and

Formación

• Hands-on Intercom Fin experience configuring and improving its workflows with measurable results.
• Excellent written and verbal communication with empathetic responses.
• Strong analytical skills to identify patterns and root causes.
• Technical confidence discussing integrations and engineering requirements.
• Curiosity about AI-powered support technologies and practical innovations.
• Proven project and stakeholder management across teams.
• Adaptable, proactive, and willing to test new approaches.
• Customer-centric mindset to improve experiences.
• Experience in regulated environments is a plus.

Responsabilidades

• Own AI support agent performance and improve resolution and accuracy.
• Collaborate with policy and product teams to keep knowledge current.
• Analyze successful and failed interactions to identify root causes.
• Design tests and measure impact of changes on performance.
• Refine AI behavior and workflows for clarity and empathy.
• Ensure smooth human handoffs when needed.
• Identify opportunities to expand AI support to more products.
• Stay informed about Intercom features and AI trends.
• Coordinate with Product, Engineering, Compliance, and knowledge owners.
• Report insights to leadership and track improvements.

Conocimientos

Intercom Fin

Clear communication

Analytical thinking

Technical configuration

AI knowledge

Cross-functional coordination

Adaptability

Customer-centric

Regulated industry awareness

Descripción del empleo

Jobgether in the United States is seeking an AI Support Operations Specialist to own an AI-powered customer support agent and drive improvements in performance, accuracy, and effectiveness. This fully remote role sits at the crossroads of AI operations, customer care, product development, and technical implementation to deliver faster, more human interactions.

You will analyze performance data, refine workflows, test new technologies, and collaborate with Product, Engineering, Compliance, and