Remote Partner Operations Lead – Travel Tech

Welcome Pickups; Ohio; Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Vibrant environment

Flexible WFH policy

Tools provided

L&D budget

Private insurance

+4 PTO days annually

Ground-level growth

Job summary

Welcome Pickups is seeking a Service Partner Operations Manager to design and run the partner operating model. You will own the strategy for selecting, onboarding, and managing partners, while nurturing long-term relationships that secure capacity, protect unit economics, and maintain quality.

This cross-functional role collaborates with Operations, Quality, Recruiting, Pricing, Product, and Support to make the partner network a seamless extension of Welcome’s supply network and to scale

Qualifications

• 6+ years in operations, supply or partner management.
• Experience in marketplace or mobility/travel-tech context.
• Fast-paced tech environment experience.

Responsibilities

• Build and own the end-to-end partner operating model from selection to offboarding.
• Negotiate and nurture agreements with fleet and dispatcher partners.
• Define and track partner SLAs and scorecards.
• Collaborate cross-functionally to integrate partners into core ops.
• Coordinate with Supply and Destination Ops for peak hours.
• Drive adoption of partner tools and integrations.
• Ensure legal and compliance frameworks with Legal and Finance.
• Provide leadership with performance reporting and scaling guidance.
• Lead and develop the Service Partner Operations team.

Skills

6+ years in operations

Partner management

Negotiation

Data-driven decisions

Leadership

Communication

Process improvement

Cross-functional

Job description

Welcome Pickups is seeking a Service Partner Operations Manager to design and run the partner operating model. You will own the strategy for selecting, onboarding, and managing partners, while nurturing long-term relationships that secure capacity, protect unit economics, and maintain quality.

This cross-functional role collaborates with Operations, Quality, Recruiting, Pricing, Product, and Support to make the partner network a seamless extension of Welcome’s supply network and to scale