Partner Growth & Retention Manager

Intuit, Inc.

Mountain View (CA)

In loco

USD 187.000 - 253.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

Intuit, Inc. seeks a Partner Growth Manager to own post-sale revenue performance for customers acquired through reseller partners.

You will manage a book of business across partner portfolios through implementation and live go-live, focusing on retention and expansion to protect GRR and drive NRR across QuickBooks Advanced, Intuit Enterprise Suite, and Intuit Services. In this role, you’ll collaborate with services teams and partners, drive renewal outcomes, and position expansion opportunities

Competenze

10+ years of experience in customer success, account management, or a post-sale revenue role within a SaaS or enterprise software company.
Demonstrated track record of meeting or exceeding GRR and NRR targets across a named account or portfolio.
Experience managing customer relationships through and alongside channel partners or resellers — you understand how to influence customer outcomes when you are not the only party in the room.
Strong commercial instincts: you are comfortable identifying expansion opportunities, building a business case with customers, and closing upsell and cross-sell deals.
Excellent relationship management skills at multiple levels: executive sponsors, day-to-day product users, and partner account teams.
Accurate forecasting discipline: you know your book, you flag risks early, and your forecast reflects reality.
Proficiency with CRM tools (Salesforce preferred) and customer success platforms.

Mansioni

Post-close engagement during implementation.
Establish a relationship with the customer and the implementation partner from day one of the implementation phase.
Monitor implementation health in collaboration with the services team or services partner: tracking milestone progress, identifying risks or delays, and escalating where the implementation trajectory threatens customer confidence or go-live timing.
Identify and position expansion opportunities during the implementation phase — additional product lines, upgraded tiers, or service add-ons that are natural fits based on the customer's configuration and use case.
Coordinate with the partner to ensure they are actively engaged in the customer's success during implementation, not just at point of sale.
Own GRR for your full book of business: proactively identify at-risk customers, develop and execute retention plans, and resolve the root causes of downgrade or churn risk before renewal conversations.
Drive NRR through structured upsell, cross-sell, and upgrade motions: identifying expansion opportunities across QuickBooks Advanced, Intuit Enterprise Suite, Intuit Services, and Intuit Agent Studio, and executing those opportunities through and alongside the partner.
Conduct regular customer health reviews in partnership with the reseller partner, establishing a shared view of product adoption, satisfaction, and expansion readiness.
Own the renewal motion for your book: forecasting renewal outcomes accurately, engaging customers and partners ahead of renewal dates, and closing renewals on time and at or above contract value.
Drive activation and adoption of Intuit Agent Studio as a retention and expansion lever — positioning AI capabilities as a reason to stay and expand, not just a feature.
Partner engagement
Work through assigned reseller partners as the primary channel for customer engagement at scale — equipping partners with the customer health data, expansion plays, and renewal tools they need to act on your behalf.
Run regular portfolio reviews with each assigned partner: shared pipeline of expansion and renewal opportunities, customer health status, and agreed action plans.
Hold partners accountable to their post-sale commitments: implementation quality, customer engagement cadence, and renewal execution.
Surface partner performance patterns — which partners are most effective at driving retention and expansion, and which need additional enablement or support — to the Partner Development Manager and broader Commercial Partnerships leadership.
Reporting and forecasting
Maintain accurate GRR and NRR forecasts across your full book of business, with clear visibility into renewal dates, expansion opportunities, and at-risk accounts.
Report on book of business health to Partner Development Manager and the broader Commercial Partnerships leadership on a regular cadence.
Track and surface patterns in churn drivers, downgrade reasons, and expansion blockers to inform product, pricing, and program decisions.