Partner Growth & Retention Lead

Intuit, Inc.; Atlanta (GA); Remote; USD 179,000 - 243,000; Full time

Job summary

Intuit, Inc. is seeking a Partner Growth Manager to own post-sale revenue for customers acquired via reseller partners.

You will steward customers through implementation with the services team and then focus on retention and expansion to maximize GRR and NRR across QuickBooks Advanced, Intuit Enterprise Suite, and Intuit Services. You will manage a book of business through partner relationships, drive renewal and expansion motions, and collaborate with partners to ensure customer success at

Qualifications

• 10+ years in customer success, account management, or a post-sale revenue role in SaaS/enterprise software.
• Proven track record of meeting or exceeding GRR and NRR targets across a named account or portfolio.
• Experience managing customer relationships through and alongside channel partners or resellers.
• Strong commercial instincts with expansion opportunities and closing upsell/cross-sell deals.
• Excellent relationship management with executive sponsors and product users.
• Accurate forecasting discipline reflecting book health and risks.
• Proficiency with CRM tools (Salesforce preferred) and CS platforms.

Responsibilities

• Post-close engagement during implementation with the partner and customer.
• Establish and nurture relationships with customers and implementation partners from day one.
• Monitor implementation health and escalate risks that affect go-live timing.
• Identify expansion opportunities during implementation and position add-ons.
• Coordinate with partners to maintain active engagement through go-live and beyond.
• Own GRR and drive NRR through upsell, cross-sell, and upgrades.
• Conduct regular health reviews and renewal forecasting with partners.
• Lead renewal motions and ensure on-time renewals at or above contract value.
• Promote Intuit Agent Studio as a retention/expansion lever.

Skills

Customer success

Account management

Sales and expansion

Forecasting

CRM tools (Salesforce)

Partner management

Executive communication

Education

Bachelor's degree in Business/Finance or related

Tools

Salesforce

CS platforms

Job description

Intuit, Inc. is seeking a Partner Growth Manager to own post-sale revenue for customers acquired via reseller partners.

You will steward customers through implementation with the services team and then focus on retention and expansion to maximize GRR and NRR across QuickBooks Advanced, Intuit Enterprise Suite, and Intuit Services. You will manage a book of business through partner relationships, drive renewal and expansion motions, and collaborate with partners to ensure customer success at