Remote Partner Experience Lead for Portal, Onboarding & Adoption

Alteryx Inc.; Sacramento (CA); Hybrid; USD 160,000 - 185,000; Full time

Job summary

Alteryx Inc. seeks a strategic Partner Experience Manager to own the Partner Portal and lifecycle experiences, driving adoption, governance, and content quality.

You will lead structured Voice of Partner initiatives, advisory planning, and cross-functional implementation with RevOps, Enablement, PMO, and IT to deliver scalable partner-facing solutions. In this remote-friendly role, you will shape journey experiences across onboarding, support, and quoting, ensuring analytics-driven improvements

Qualifications

• 6+ years of experience in partner operations, channel operations, partner experience, business systems, GTM operations, or related roles.
• Proven ability to improve partner, customer, or external user journeys across digital, workflow, and process touchpoints.
• Ability to translate business needs into scalable processes, workflows, business requirements, and system capabilities.
• Experience working cross-functionally with business stakeholders, technical teams, and GTM functions.
• Familiarity with Salesforce CRM, Salesforce Experience Cloud, partner portals, PRM systems, or comparable external-user platforms.
• Strong process design, requirements development, change management, and stakeholder management skills.
• Experience leading structured partner or customer feedback efforts, including surveys, advisory forums, and qualitative input, with the ability to synthesize findings into clear themes, priorities, recommendations, and follow-through action.
• Strong written communication, prioritization, and cross-functional influence skills.
• Demonstrated ability to use AI-enabled tools responsibly to improve productivity, synthesize information, draft communications, analyze business inputs, and accelerate day-to-day execution.

Responsibilities

• Own the Partner Portal business roadmap, experience priorities, governance, adoption objectives, and alignment to Partner Program and route-to-market priorities.
• Govern content standards, taxonomy, audience targeting, approval authority, publishing oversight, lifecycle management, and archival of materials; collaborate with owners to ensure accuracy and relevance.
• Lead modernization of the Partner Portal and partner lifecycle experience across onboarding, support, self-service, content access and visibility touchpoints.
• Define and manage business priorities, partner experience, and acceptance criteria for portal modernization and related interactions.
• Define role-based access, entitlements, audience targeting, content discoverability and governance across partner types, roles, and lifecycle stages.
• Identify and prioritize experience improvements across enrollment, onboarding, approval, support intake, and partner-facing workflows.
• Define self-service capabilities including onboarding, support, quoting, ordering, and access controls.
• Represent Portal needs in IT initiatives involving quote-to-order, case management, self-service, and content access.
• Translate partner and internal friction into scalable process, workflow, system, or content-access improvements.
• Gather and synthesize partner feedback via surveys and channels; translate into prioritized needs and follow-through actions.
• Lead Voice of Partner activities and Advisory Board planning with follow-through on actions.

Skills

Partner operations

Journey improvement

Business process design

Cross-functional collaboration

AI-enabled tools usage

Content governance

Voice of Partner

Written communication

Strategic prioritization

Tools

Salesforce CRM

Salesforce Experience Cloud

PRM systems

Job description

Alteryx Inc. seeks a strategic Partner Experience Manager to own the Partner Portal and lifecycle experiences, driving adoption, governance, and content quality.

You will lead structured Voice of Partner initiatives, advisory planning, and cross-functional implementation with RevOps, Enablement, PMO, and IT to deliver scalable partner-facing solutions. In this remote-friendly role, you will shape journey experiences across onboarding, support, and quoting, ensuring analytics-driven improvements