Remote Partner Experience Leader

Alteryx; Massachusetts; Hybrid; USD 160,000 - 185,000; Full time

Benefits offered by this job

Bonus

Equity

Job summary

Alteryx is seeking a Partner Experience Manager to shape and scale partner engagement across the lifecycle. You will own the Partner Portal, define journeys, content governance, and adoption, collaborating with RevOps, IT, Enablement, and GTM teams to deliver measurable improvements in partner experience and program outcomes.

The role emphasizes structured Voice of Partner activities, advisory board support, and a strong focus on self-service, onboarding, quoting, and order processes within a

Qualifications

• 6+ years of experience in partner operations, channel operations, partner experience, business systems, GTM operations, or related roles.
• Proven ability to improve partner, customer, or external user journeys across digital, workflow, and process touchpoints.
• Ability to translate business needs into scalable processes, workflows, business requirements, and system capabilities.

Responsibilities

• Own Partner Portal content governance and curation, including content standards, taxonomy, audience targeting, approval authority, publishing oversight, content lifecycle management, and removal or archival of outdated materials.
• Own the business roadmap for the Partner Portal and partner lifecycle experience improvements across onboarding, support, self-service, content access and visibility touchpoints
• Define and manage the business priorities, intended partner experience, and partner-facing acceptance criteria for modernization of the Partner Portal and related partner interactions.
• Define role-based access, entitlements, audience targeting, content discoverability and content governance across partner types, user roles, and lifecycle stages
• Identify and prioritize experience improvements across partner enrollment, onboarding, approval, support intake, and partner-facing workflow experiences
• Define the intended partner experience and business priorities for self-service capabilities, including portal-enabled workflows for onboarding, support, quoting, ordering, role-based transaction access, and future partner digital interactions
• Represent the Partner Portal business and partner-experience in initiatives with IT, involving quote-to-order, case management, partner self-service, content access and other capabilities where the Partner Portal serves as the partner gateway
• Identify and prioritize partner and internal user friction and translate findings into scalable process, workflow, system, or content-access improvements
• Gather and synthesize partner feedback from surveys and targeted input channels; translate findings into prioritized experience needs and track follow-through on agreed improvements.
• Lead structured Voice of Partner activities, including the annual partner survey, targeted feedback channels, and other methods used to identify recurring partner needs and friction; translate findings into prioritized experience recommendations and track agreed follow-through.
• Support PAO leadership in Partner Advisory Board planning and follow-through, including developing partner-experience questions and materials, synthesizing feedback, identifying recurring themes, and tracking agreed experience-related actions and partner responses.
• Define and monitor metrics for adoption, process efficiency, support visibility, ease of doing business, and partner experience impact

Skills

Partner operations

Cross-functional collaboration

Process design

Voice of partner

Stakeholder management

AI-enabled tools

Tools

Salesforce

Salesforce Experience Cloud

PRM systems

Partner portals

Job description

Alteryx is seeking a Partner Experience Manager to shape and scale partner engagement across the lifecycle. You will own the Partner Portal, define journeys, content governance, and adoption, collaborating with RevOps, IT, Enablement, and GTM teams to deliver measurable improvements in partner experience and program outcomes.

The role emphasizes structured Voice of Partner activities, advisory board support, and a strong focus on self-service, onboarding, quoting, and order processes within a