Partner Experience Lead: Portal & Onboarding

Alteryx, Inc.; San Francisco (CA); Hybrid; USD 160,000 - 185,000; Full time

Benefits offered by this job

Benefits package

Job summary

Alteryx, Inc. is seeking a strategic Partner Experience Manager to own the Partner Portal and partner lifecycle experience, shaping workflows, governance, and adoption.

You will oversee content governance, onboarding, quoting, and self-service capabilities while collaborating with RevOps, IT, Enablement, and GTM teams to deliver measurable business outcomes. Role requires deep experience in partner operations, strong cross-functional influence, and the ability to translate business needs into

Qualifications

• 6+ years of experience in partner operations, channel operations, partner experience, business systems, GTM operations, or related roles.
• Ability to translate business needs into scalable processes, workflows, business requirements, and system capabilities.
• Experience working cross-functionally with business stakeholders, technical teams, and GTM functions.
• Familiarity with Salesforce CRM, Salesforce Experience Cloud, partner portals, PRM systems, or comparable external-user platforms.
• Strong process design, requirements development, change management, and stakeholder management skills.
• Experience leading structured partner or customer feedback efforts, including surveys, advisory forums, and qualitative input, with the ability to synthesize findings into clear themes, priorities, recommendations, and follow-through action.
• Strong written communication, prioritization, and cross-functional influence skills.
• Demonstrated ability to use AI-enabled tools responsibly to improve productivity, synthesize information, draft communications, analyze business inputs, and accelerate day-to-day execution.

Responsibilities

• Own Partner Portal content governance and curation, including content standards, taxonomy, audience targeting, approval authority, publishing oversight, content lifecycle management, and removal or archival of outdated materials.
• Define and manage the business priorities, intended partner experience, and partner-facing acceptance criteria for modernization of the Partner Portal and related partner interactions.
• Define role-based access, entitlements, audience targeting, content discoverability and content governance across partner types, user roles, and lifecycle stages.
• Identify and prioritize experience improvements across partner enrollment, onboarding, approval, support intake, and partner-facing workflow experiences.
• Define the intended partner experience and business priorities for self-service capabilities, including portal-enabled workflows for onboarding, support, quoting, ordering, role-based transaction access, and future partner digital interactions.
• Represent the Partner Portal business and partner-experience in initiatives with IT, involving quote-to-order, case management, partner self-service, content access and other capabilities where the Partner Portal serves as the partner gateway.
• Identify and prioritize partner and internal user friction and translate findings into scalable process, workflow, system, or content-access improvements.
• Gather and synthesize partner feedback from surveys and targeted input channels; translate findings into prioritized experience needs and track follow-through on agreed improvements.
• Lead structured Voice of Partner activities, including the annual partner survey, targeted feedback channels, and other methods used to identify recurring partner needs and friction.
• Support PAO leadership in Partner Advisory Board planning and follow-through, including developing partner-experience questions and materials, synthesizing feedback, identifying recurring themes, and tracking agreed experience-related actions.
• Define and monitor metrics for adoption, process efficiency, support visibility, ease of doing business, and partner experience impact.

Skills

Partner experience

Process design

Requirements gathering

Change management

Stakeholder management

Cross-functional collaboration

Voice of Partner

Executive communication

AI-enabled tools usage

Tools

Salesforce CRM

Salesforce Experience Cloud

PRM systems

Job description

Alteryx, Inc. is seeking a strategic Partner Experience Manager to own the Partner Portal and partner lifecycle experience, shaping workflows, governance, and adoption.

You will oversee content governance, onboarding, quoting, and self-service capabilities while collaborating with RevOps, IT, Enablement, and GTM teams to deliver measurable business outcomes. Role requires deep experience in partner operations, strong cross-functional influence, and the ability to translate business needs into