Remote Part-Time Patient Accounts Call Center Rep

OhioHealth; Northern (KY); Hybrid; USD 32,000 - 40,000; Full time

Job summary

OhioHealth is seeking a Pt Acct Call Center Representative to handle inbound and outbound calls with patients and guarantors regarding balances. You will negotiate payment arrangements, screen for insurance and financial aid opportunities, and update patient data while maintaining high quality and productivity.

This remote role is based in Ohio and requires strong communication and data-entry skills. The position emphasizes reliability, adherence to policies, and respectful interaction with

Qualifications

• High School or GED (Required).
• Familiarity with computer systems and data entry.
• Two years customer service or collections experience; six months in a call center.

Responsibilities

• Make inbound and outbound calls to patients/guarantors on account balances.
• Negotiate for payment in full or maximum payment arrangements per policy.
• Screen for insurance, billing or financial aid opportunities.
• Update patient demographic data and document accounts accurately.
• Maintain quality and productivity requirements.

Skills

Interpersonal skills

Communication

Negotiation

Data entry

Computer systems

Organizational skills

Education

High School or GED

Job description

OhioHealth is seeking a Pt Acct Call Center Representative to handle inbound and outbound calls with patients and guarantors regarding balances. You will negotiate payment arrangements, screen for insurance and financial aid opportunities, and update patient data while maintaining high quality and productivity.

This remote role is based in Ohio and requires strong communication and data-entry skills. The position emphasizes reliability, adherence to policies, and respectful interaction with