Pt Acct Call Center Rep

OhioHealth; Northern (KY); On-site; USD 32,000 - 40,000; Full time

Job summary

OhioHealth is seeking a Pt Acct Call Center Representative to handle inbound and outbound calls with patients and guarantors regarding balances. You will negotiate payment arrangements, screen for insurance and financial aid opportunities, and update patient data while maintaining high quality and productivity.

This remote role is based in Ohio and requires strong communication and data-entry skills. The position emphasizes reliability, adherence to policies, and respectful interaction with

Qualifications

• High School or GED (Required).
• Familiarity with computer systems and data entry.
• Two years customer service or collections experience; six months in a call center.

Responsibilities

• Make inbound and outbound calls to patients/guarantors on account balances.
• Negotiate for payment in full or maximum payment arrangements per policy.
• Screen for insurance, billing or financial aid opportunities.
• Update patient demographic data and document accounts accurately.
• Maintain quality and productivity requirements.

Skills

Interpersonal skills

Communication

Negotiation

Data entry

Computer systems

Organizational skills

Education

High School or GED

Job description

## Pt Acct Call Center RepApply: WORK AT HOME - OHIO: BLOM ADMINISTRATIVE CAMPUS: Full time: Posted Today: JR159450**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.**Job Description Summary:**This positions purpose is to make contact with patient/guarantors/ insurance through inbound and outbound calls to answer any questions/concerns in order to exhaust/resolve all internal efforts to collect on self pay and insurance residual accounts.**Responsibilities And Duties:**Receive inbound and makes outbound calls to patients/guarantors on account balances. Advise of remaining account balance (s) and answer any questions. Identify concerns/objections and determine best course of action. Negotiate for payment in full or maximum payment arrangements according to policy. Screen patient/guarantors for insurance, billing or financial aid opportunities. Inbound calls received from ACD based on first available representative. Outbound telephone calls may be completed from predictive dialer or manual call. Respond to patients/guarantors requests and thank them for using OhioHealth services. Update patient demographic data and establish rapport with patients/guarantors. Accurately document account, make adjustments or referrals as appropriate. Make recommendation for manual charge off based on defined criteria. Maintain quality and productivity requirements. As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time**Minimum Qualifications:**High School or GED (Required)**Additional Job Description:**Familiarity with computer systems. Data entry skills. Excellent interpersonal, communication and negotiations skills. Ability to quickly build rapport with patients. Proven organizational skills. Familiarity with Fair Debt Collections Practices. Minimum two years customer service or collections Experience with six months Experience in a call center environment.**Work Shift:**Day**Scheduled Weekly Hours :**40**Department**Patient Contact CenterJoin us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industryEqual Employment OpportunityOhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment **Remote Work Disclaimer:**Positions marked as remote are only eligible for work from **Ohio**.