Pt Acct Call Center Rep

OhioHealth; Columbus (OH); Presencial; USD 28 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Restaurant d'entreprise

Resumo da oferta

OhioHealth in Columbus is seeking a Patient Contact Center specialist to contact patients, guarantors, and insurers on outstanding balances, using inbound and outbound calls to resolve accounts and arrange payments.

The role requires a High School diploma, strong data entry, negotiation and interpersonal skills, and familiarity with Fair Debt Collections Practices. Day shift, 40 hours weekly, on-site in Ohio.

Qualificações

• High School or GED is required.
• Familiarity with computer systems and data entry.
• Excellent interpersonal, communication and negotiation skills.
• Minimum two years customer service or collections experience; six months in a call center.

Responsabilidades

• Make inbound calls to patients/guarantors about account balances and answer questions.
• Make outbound calls to collect on balances and negotiate payment arrangements per policy.
• Screen for insurance, financial aid opportunities, and document account updates.
• Make recommendations for manual charge-offs based on criteria.
• Maintain quality and productivity in a high‑reliability organization.

Conhecimentos

Customer service

Negotiation

Interpersonal skills

Data entry

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary

This positions purpose is to make contact with patient/guarantors/ insurance through inbound and outbound calls to answer any questions/concerns in order to exhaust/resolve all internal efforts to collect on self pay and insurance residual accounts.

Responsibilities And Duties

Receive inbound and makes outbound calls to patients/guarantors on account balances. Advise of remaining account balance (s) and answer any questions. Identify concerns/objections and determine best course of action. Negotiate for payment in full or maximum payment arrangements according to policy. Screen patient/guarantors for insurance, billing or financial aid opportunities. Inbound calls received from ACD based on first available representative. Outbound telephone calls may be completed from predictive dialer or manual call. Respond to patients/guarantors requests and thank them for using OhioHealth services.
Update patient demographic data and establish rapport with patients/guarantors. Accurately document account, make adjustments or referrals as appropriate.
Make recommendation for manual charge off based on defined criteria. Maintain quality and productivity requirements.
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.
The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Minimum Qualifications

High School or GED (Required)

Additional Job Description

Familiarity with computer systems. Data entry skills. Excellent interpersonal, communication and negotiations skills. Ability to quickly build rapport with patients. Proven organizational skills. Familiarity with Fair Debt Collections Practices. Minimum two years customer service or collections Experience with six months Experience in a call center environment.

Work Shift

Day

Scheduled Weekly Hours

40

Department

Patient Contact Center

Remote Work Disclaimer

Positions marked as remote are only eligible for work from Ohio.

• if your passion is to work in a caring environment
• if you believe that learning is a life-long process
• if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment