Part-Time Patient Billing & Collections Specialist

OhioHealth; Ohio; Hybrid; USD 36,000 - 48,000; Full time

Job summary

OhioHealth is recruiting for a Patient Contact Center agent who will handle inbound and outbound calls to patients and guarantors regarding account balances. You will explain remaining balances, answer questions, and guide customers toward payment plans or financial aid options.

The role requires strong interpersonal and negotiation abilities and accuracy in data entry. You will work in a high-volume environment, documenting interactions, updating demographics, and ensuring compliance with debt

Qualifications

• High School or GED (Required)
• Familiarity with computer systems
• Data entry skills
• Excellent interpersonal, communication and negotiations skills
• Ability to quickly build rapport with patients
• Proven organizational skills
• Familiarity with Fair Debt Collections Practices

Responsibilities

• Receive inbound and makes outbound calls to patients/guarantors on account balances.
• Advise of remaining account balance(s) and answer any questions.
• Identify concerns/objections and determine best course of action.
• Negotiate for payment in full or maximum payment arrangements according to policy.
• Screen patient/guarantors for insurance, billing or financial aid opportunities.
• Inbound calls received from ACD based on first available representative.
• Outbound telephone calls may be completed from predictive dialer or manual call.
• Respond to patients/guarantors requests and thank them for using OhioHealth services.
• Update patient demographic data and establish rapport with patients/guarantors.
• Accurately document account, make adjustments or referrals as appropriate.
• Make recommendation for manual charge off based on defined criteria.
• Maintain quality and productivity requirements.
• As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

Skills

Data entry skills

Interpersonal communication

Negotiation skills

Familiarity with Fair Debt Collections

Education

High School or GED

Job description

OhioHealth is recruiting for a Patient Contact Center agent who will handle inbound and outbound calls to patients and guarantors regarding account balances. You will explain remaining balances, answer questions, and guide customers toward payment plans or financial aid options.

The role requires strong interpersonal and negotiation abilities and accuracy in data entry. You will work in a high-volume environment, documenting interactions, updating demographics, and ensuring compliance with debt