Remote Part-Time Operations & Projects Lead

Think and Ink Grant Consulting; Atlanta (GA); Hybrid; USD 41,000 - 55,000; Part time

Job summary

Think and Ink Grant Consulting is seeking a detail-oriented, proactive Operations Project Manager to serve as the firm’s operational backbone on a part-time basis, supporting the Founder & CEO across Operations, People Operations (HR), and Get.Grants.Better.®. The ideal candidate thrives in a fast-paced, remote consulting environment and manages competing priorities with minimal oversight.

The role reports to the CEO and focuses on SOP management, onboarding/offboarding, service delivery

Qualifications

• Bachelor’s degree in business administration, project management, nonprofit management, or a related field; OR equivalent relevant experience
• Minimum three (3) years of professional project management, operations, or client management experience (remote or consulting environment preferred)
• Demonstrated experience administering project management, knowledge management, or marketing automation platforms
• Self-driven, independent problem solver, deadline-driven with extreme attention to detail
• Strong organizational and time-management skills; manages multiple projects simultaneously and meets deadlines with minimal supervision
• Excellent written and verbal communication skills and proficiency with Google Workspace
• Demonstrated ability to document and improve processes and SOPs, and to handle confidential client, financial, and personnel information with discretion
• Authorized to work in the United States as a W-2 employee

Responsibilities

• Own and maintain the firm’s SOP library in Trainual; update when changes occur and review quarterly
• Onboard and offboard employees and contractors end-to-end
• Serve as first point of escalation for client issues
• Monitor Get.Grants.Better.® operations across tiers and memberships
• Support certifications renewals and annual social impact report
• Monitor ActiveCampaign automation and flag issues
• Ensure projects are set up in Teamwork with tasks, milestones, and lead; monitor timelines weekly
• Provide regular status reports: weekly, monthly, quarterly
• Maintain confidentiality and compliance with AI Tool Usage Policy and cybersecurity

Skills

Systems administration

SOP documentation

People operations

Client service

Automation monitoring

Team leadership

Education

Bachelor's degree

Tools

Trainual

ActiveCampaign

Teamwork

Gusto

Google Workspace

Job description

Think and Ink Grant Consulting is seeking a detail-oriented, proactive Operations Project Manager to serve as the firm’s operational backbone on a part-time basis, supporting the Founder & CEO across Operations, People Operations (HR), and Get.Grants.Better.®. The ideal candidate thrives in a fast-paced, remote consulting environment and manages competing priorities with minimal oversight.

The role reports to the CEO and focuses on SOP management, onboarding/offboarding, service delivery