Remote Part-Time Membership Support Associate

PDK International; Arlington (VA); Remote; USD 25,000 - 30,000; Part time

Job summary

Educators Rising is seeking a motivated Part-time Customer Service Associate to join its membership team. The role focuses on delivering excellent service to current and prospective members via phone and email, ensuring a positive member experience and accurate information.

This remote, part-time position requires about 20 hours per week between 9 a.m. and 5 p.m. ET, with opportunities to collaborate with senior staff on projects and maintain up-to-date membership data.

Qualifications

• Commitment to Educators Rising mission and values.
• Proven ability to provide outstanding customer service and support.
• Highly organized with strong attention to detail and accuracy.
• Strong written, verbal, and interpersonal communication skills.
• Ability to prioritize responsibilities and manage multiple projects in a fast-paced environment with excellent follow-through.
• Demonstrated ability to work effectively both independently and as part of a team.

Responsibilities

• Provide prompt high-quality customer service to membership-related inquiries via phone and email.
• Provide information about membership benefits, renewals, and processes.
• Resolve member issues and elevate concerns to the Director of Membership or Membership Manager when necessary.
• Cultivate relationships with key stakeholders including chapter and student leaders, state coordinators, and teacher leaders.
• Review and approve Teacher Leader applications.
• Maintain and update member records in the membership database.
• Participate in team meetings and provide input on strategies to improve membership services.
• Assist in processing shipments and mailing of membership materials, as needed.
• Support office staff as needed to keep operations running smoothly.
• Other duties as assigned.

Skills

Customer service

Communication skills

Microsoft 365

Problem solving

Organizational skills

Multitasking

Team collaboration

Proactive

Independent work

Tools

Microsoft 365 suite

Job description

Educators Rising is seeking a motivated Part-time Customer Service Associate to join its membership team. The role focuses on delivering excellent service to current and prospective members via phone and email, ensuring a positive member experience and accurate information.

This remote, part-time position requires about 20 hours per week between 9 a.m. and 5 p.m. ET, with opportunities to collaborate with senior staff on projects and maintain up-to-date membership data.