Member Experience Associate

Travel With Sann; San Diego (CA); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Full-time remote

Comprehensive training

Coaching and professional development

Supportive team environment

Career growth

Flexible remote work

Job summary

Travel With Sann is hiring a Member Experience Associate to serve as a primary contact for members, providing timely support and solutions across phone, email, and digital channels. You will help manage accounts, address inquiries, and maintain detailed records in a fast-paced remote environment.

The ideal candidate communicates clearly, stays organized, and excels at customer service. A friendly demeanor and proactive problem-solving are valued in this fully remote, full-time position.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer-service and problem-solving abilities with a friendly style.
• Attention to detail and organizational skills.
• Ability to multitask and manage priorities.
• Comfortable using computers, email, and online platforms.
• Ability to work independently in a remote environment.
• Experience in customer service, sales, hospitality, or account management is a plus.

Responsibilities

• Serve as a primary contact for members and customers.
• Respond to questions via phone, email, and digital channels.
• Provide accurate information and helpful solutions.
• Assist members with accounts and general inquiries.
• Follow up to ensure needs are addressed.
• Identify opportunities to improve member experience.
• Escalate complex issues when necessary.
• Maintain accurate member records and documentation.
• Build professional relationships with members.
• Participate in trainings and development.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Attention to detail

Multitasking

Remote work

Independent work

Account management

Job description

We are looking for a friendly, professional, and customer-focused Member Experience Associate to join our team. In this role, you will serve as a primary point of contact for members, providing timely support, answering questions, resolving concerns, and helping create a positive experience throughout the customer journey. The ideal candidate is an excellent communicator who enjoys helping people, is highly organized, and can work effectively in a fast-paced remote environment.

Key Responsibilities:

• Serve as a primary point of contact for members and customers
• Respond to questions and requests through phone, email, and digital communication channels
• Provide accurate information and helpful solutions
• Assist members with account, service, and general inquiries
• Follow up with members to ensure their needs have been addressed
• Identify opportunities to improve the member experience
• Resolve customer concerns professionally and efficiently
• Maintain accurate member records and documentation
• Escalate complex issues to the appropriate team when necessary
• Build strong and professional relationships with members
• Participate in team meetings, training, and professional development
• Maintain a high standard of customer service and professionalism

Qualifications:

• Excellent verbal and written communication skills
• Strong customer-service and problem-solving abilitiesProfessional and friendly communication style
• Strong attention to detail and organization
• Ability to manage multiple tasks and priorities
• Comfortable using computers, email, and online communication platforms
• Ability to work independently in a remote environment
• Previous experience in customer service, sales, hospitality, account management, or a related field is an advantage

What We Offer:

• Full-time remote position
• Comprehensive training and onboarding
• Ongoing coaching and professional development
• Supportive team environment
• Opportunities for career growth
• Flexible remote work environment

Schedule: Full-Time

Location: Remote