Remote Membership Support Specialist | Growth & Flexibility

The Global Talent Co.; United States; Remote; USD 25,000 - 39,000; Part time

Job summary

The Global Talent Co. is seeking a Customer Support Specialist to join a remote, part-time role with growth potential. You’ll be the friendly, written-channel contact for members—handling bookings, refunds, and account questions—with an emphasis on warmth and helpfulness.

Work outside regular hours and weekends as needed, with early mornings and evenings supported. German is a plus but not required; full training provided in a small, remote-first team atmosphere.

Qualifications

• Excellent written English.
• Empathy and strong people instincts.
• Good judgment and ability to make independent decisions.
• Reliability and ownership in a small remote-first team.
• Availability for early mornings, evenings, and weekends.
• German language is a plus but not required.

Responsibilities

• Be the friendly, reliable point of contact for members reaching out with questions or issues - bookings, account questions, refunds, and similar requests
• Support on-site trainers with occasional urgent requests
• Communicate exclusively in writing (chat/WhatsApp/email - no phone calls required)
• Represent the brand's tone in every interaction: warm, down-to-earth, and genuinely helpful

Skills

Excellent written English

Empathy

Good judgment

Independent decisions

Reliability

Remote-friendly

Job description

The Global Talent Co. is seeking a Customer Support Specialist to join a remote, part-time role with growth potential. You’ll be the friendly, written-channel contact for members—handling bookings, refunds, and account questions—with an emphasis on warmth and helpfulness.

Work outside regular hours and weekends as needed, with early mornings and evenings supported. German is a plus but not required; full training provided in a small, remote-first team atmosphere.