Member Experience Associate

Travel With Sann; San Francisco (CA); Remote; USD 52,000 - 68,000; Full time

Benefits offered by this job

Comprehensive training

Ongoing coaching

Career growth

Job summary

Travel With Sann is seeking a friendly, professional Member Experience Associate to join our team. You will serve as the primary point of contact for members, delivering timely support and helping create a positive experience across the customer journey in a remote, fast-paced environment.

Ideal candidates communicate clearly, stay highly organized, and enjoy helping people. The role offers full-time remote work, comprehensive training, ongoing coaching, and career growth within a supportive

Qualifications

• Excellent verbal and written communication skills.
• Strong customer-service and problem-solving abilities.
• Strong attention to detail and organization.
• Ability to manage multiple tasks and priorities.
• Comfortable using computers, email, and online communication platforms.
• Ability to work independently in a remote environment.
• Previous experience in customer service, sales, hospitality, account management, or a related field is an advantage.

Responsibilities

• Serve as a primary point of contact for members and customers
• Respond to questions and requests through phone, email, and digital communication channels
• Provide accurate information and helpful solutions
• Assist members with account, service, and general inquiries
• Follow up with members to ensure their needs have been addressed
• Identify opportunities to improve the member experience
• Resolve customer concerns professionally and efficiently
• Maintain accurate member records and documentation
• Escalate complex issues to the appropriate team when necessary
• Build strong and professional relationships with members
• Participate in team meetings, training, and professional development
• Maintain a high standard of customer service and professionalism

Skills

Verbal communication

Written communication

Customer service

Problem solving

Attention to detail

Multitasking

Remote work

Tools

Computers

Email platforms

Job description

We are looking for a friendly, professional, and customer-focused Member Experience Associate to join our team. In this role, you will serve as a primary point of contact for members, providing timely support, answering questions, resolving concerns, and helping create a positive experience throughout the customer journey. The ideal candidate is an excellent communicator who enjoys helping people, is highly organized, and can work effectively in a fast-paced remote environment.

Key Responsibilities:

• Serve as a primary point of contact for members and customers
• Respond to questions and requests through phone, email, and digital communication channels
• Provide accurate information and helpful solutions
• Assist members with account, service, and general inquiries
• Follow up with members to ensure their needs have been addressed
• Identify opportunities to improve the member experience
• Resolve customer concerns professionally and efficiently
• Maintain accurate member records and documentation
• Escalate complex issues to the appropriate team when necessary
• Build strong and professional relationships with members
• Participate in team meetings, training, and professional development
• Maintain a high standard of customer service and professionalism

Qualifications:

• Excellent verbal and written communication skills
• Strong customer-service and problem-solving abilitiesProfessional and friendly communication style
• Strong attention to detail and organization
• Ability to manage multiple tasks and priorities
• Comfortable using computers, email, and online communication platforms
• Ability to work independently in a remote environment
• Previous experience in customer service, sales, hospitality, account management, or a related field is an advantage

What We Offer:

• Full-time remote position
• Comprehensive training and onboarding
• Ongoing coaching and professional development
• Supportive team environment
• Opportunities for career growth
• Flexible remote work environment

Schedule: Full-Time

Location: Remote