Membership Services Associate

Five Star Institute; Dallas (TX); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Growth opportunities

Collaborative culture

Impactful mission

Job summary

Five Star Institute is seeking a Membership Services Associate to serve as the go-to contact for members, support educational and event operations, and assist with light project and marketing coordination. The role emphasizes helping others, thriving in a dynamic environment, and growing with a mission-driven organization.

The position involves handling member inquiries, guiding registrations, maintaining databases, and supporting webinars and on-site events.

Qualifications

• Excellent interpersonal and communication skills are required.
• Highly organized with strong attention to detail.
• Comfortable handling light technical tasks like updating websites, databases, or platforms.
• Able to manage multiple priorities efficiently and meet deadlines.
• Experience with tools such as Asana, HubSpot, Microsoft Office, and basic CMS is preferred.
• Prior customer service experience in a client-facing role is preferred.

Responsibilities

• Provide member support via phone and email.
• Monitor and manage inboxes and main phone lines.
• Assist with sign-ups, renewals, and general questions.
• Guide members through event registration and education platforms.
• Support reactivation campaigns and membership lapse follow-ups.
• Coordinate with sales support for seamless handoffs.
• Maintain accurate member records and generate reports.
• Support logistics for webinars, classes, and onsite events.
• Assist in building online classes and coordinate assets with creative teams.
• Coordinate small projects and support marketing with social media and promotional content.

Skills

Interpersonal skills

Communication skills

Attention to detail

Organizational skills

CMS basics

Asana

HubSpot

Microsoft Office

Tools

Asana

HubSpot

Microsoft Office

CMS

Job description

Position Overview:

We are seeking a people-focused, detail-oriented Membership Services Associate to serve as a key point of contact for our members, support educational and event operations, and assist with light project and marketing coordination. This role is ideal for someone who loves supporting others, thrives in a dynamic environment, and is eager to grow with a mission-driven organization.

Key Responsibilities:

Member Support & Communication

• 
  Provide responsive and thoughtful member support via phone and email
  
• 
  Monitor and manage key inboxes and main phone lines
  
• 
  Assist members with sign-ups, renewals, credit card issues, and general questions
  
• 
  Guide members through event registration and education platforms
  
• 
  Support reactivation campaigns and follow-ups on membership lapses
  

Sales Support

• Coordinate with the sales support team to ensure seamless handoffs

Data & Database Management

• 
  Maintain accurate and up-to-date member records
  
• 
  Perform list imports and chapter-level member report generation
  
• 
  Track engagement and support reporting efforts
  

Event Coordination

• 
  Support logistics for webinars, classes, and onsite events
  
• 
  Post events to websites and coordinate promotional content with marketing
  
• 
  Assist with registration outreach and day-of logistics
  

Education Platform Management

• 
  Assist in building and updating online classes
  
• 
  Coordinate with creative teams for class assets (graphics, videos)
  
• 
  Manage instructor setup
  
• 
  Prepare class materials (binders, signage, printouts, etc.)
  

Project Coordination

• 
  Coordinate small-scale projects and contribute to larger initiatives
  
• 
  Support marketing with social media, video clips, and promotional content for events
  
• 
  Help organize special member recognition programs (e.g., awards)
  
• 
  Manage podcast scheduling and speaker coordination
  
• 
  Make basic updates to the website (events, announcements, etc.)
  

Qualifications:

• 
  Excellent interpersonal and communication skills
  
• 
  Highly organized with strong attention to detail
  
• 
  Comfortable handling light technical tasks such as updating websites, databases, or platforms
  
• 
  Able to manage multiple priorities efficiently and meet deadlines
  
• 
  Experience with tools such as Asana, HubSpot, Microsoft Office, and basic content management systems (CMS) is preferred
  
• 
  Prior customer service experience in a client-facing role is preferred
  

Why Join Us?

• 
  Growth Opportunities – We are committed to training and growing talent from within
  
• 
  Collaborative Culture – Be part of a supportive, mission-focused team
  
• 
  Impact-Driven – Help deliver resources and experiences that make a difference in our member community