Member Experience Associate

Travel With Sann; Tallahassee (FL); A distancia; USD 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive training

Ongoing coaching

Career growth opportunities

Flexible remote work

Descripción de la vacante

Travel With Sann is hiring a Member Experience Associate for a fully remote, full-time role. You will serve as the main contact for members, addressing inquiries, resolving issues, and guiding the member through their journey with a focus on friendly, professional service.

The ideal candidate communicates clearly, stays organized in a fast-paced environment, and thrives in a remote setting. Training and ongoing coaching are provided to support your professional development and success.

Formación

• Excellent verbal and written communication skills.
• Strong customer-service and problem-solving abilities.
• High attention to detail and organization.

Responsabilidades

• Serve as primary contact for members and customers.
• Respond to questions via phone, email, and digital channels.
• Provide accurate information and helpful solutions.

Conocimientos

Verbal & written communication

Customer service

Problem solving

Attention to detail

Multi-tasking

Remote work independence

Email/online communication tools

Descripción del empleo

We are looking for a friendly, professional, and customer-focused Member Experience Associate to join our team. In this role, you will serve as a primary point of contact for members, providing timely support, answering questions, resolving concerns, and helping create a positive experience throughout the customer journey. The ideal candidate is an excellent communicator who enjoys helping people, is highly organized, and can work effectively in a fast-paced remote environment.

Key Responsibilities:

• Serve as a primary point of contact for members and customers
• Respond to questions and requests through phone, email, and digital communication channels
• Provide accurate information and helpful solutions
• Assist members with account, service, and general inquiries
• Follow up with members to ensure their needs have been addressed
• Identify opportunities to improve the member experience
• Resolve customer concerns professionally and efficiently
• Maintain accurate member records and documentation
• Escalate complex issues to the appropriate team when necessary
• Build strong and professional relationships with members
• Participate in team meetings, training, and professional development
• Maintain a high standard of customer service and professionalism

Qualifications:

• Excellent verbal and written communication skills
• Strong customer-service and problem-solving abilitiesProfessional and friendly communication style
• Strong attention to detail and organization
• Ability to manage multiple tasks and priorities
• Comfortable using computers, email, and online communication platforms
• Ability to work independently in a remote environment
• Previous experience in customer service, sales, hospitality, account management, or a related field is an advantage

What We Offer:

• Full-time remote position
• Comprehensive training and onboarding
• Ongoing coaching and professional development
• Supportive team environment
• Opportunities for career growth
• Flexible remote work environment

Schedule: Full-Time

Location: Remote