Customer Service Associate Part-Time

PDK International; Arlington (VA); Remoto; USD 25.000 - 30.000; Part-time

Descrizione del lavoro

Educators Rising is seeking a motivated Part-time Customer Service Associate to join its membership team. The role focuses on delivering excellent service to current and prospective members via phone and email, ensuring a positive member experience and accurate information.

This remote, part-time position requires about 20 hours per week between 9 a.m. and 5 p.m. ET, with opportunities to collaborate with senior staff on projects and maintain up-to-date membership data.

Competenze

• Commitment to Educators Rising mission and values.
• Proven ability to provide outstanding customer service and support.
• Highly organized with strong attention to detail and accuracy.
• Strong written, verbal, and interpersonal communication skills.
• Ability to prioritize responsibilities and manage multiple projects in a fast-paced environment with excellent follow-through.
• Demonstrated ability to work effectively both independently and as part of a team.

Mansioni

• Provide prompt high-quality customer service to membership-related inquiries via phone and email.
• Provide information about membership benefits, renewals, and processes.
• Resolve member issues and elevate concerns to the Director of Membership or Membership Manager when necessary.
• Cultivate relationships with key stakeholders including chapter and student leaders, state coordinators, and teacher leaders.
• Review and approve Teacher Leader applications.
• Maintain and update member records in the membership database.
• Participate in team meetings and provide input on strategies to improve membership services.
• Assist in processing shipments and mailing of membership materials, as needed.
• Support office staff as needed to keep operations running smoothly.
• Other duties as assigned.

Conoscenze

Customer service

Communication skills

Microsoft 365

Problem solving

Organizational skills

Multitasking

Team collaboration

Proactive

Independent work

Strumenti

Microsoft 365 suite

Descrizione del lavoro

Educators Rising is seeking a motivated and professional Part-time Customer Service Associate to join its membership team. This position plays a vital role in supporting current and prospective members by delivering exceptional customer service and ensuring a positive member experience. The Membership Associate is responsible for improving the customer experience by delivering exceptional service, accurate information, and prompt escalation as needed. The ideal candidate is highly organized, detail-oriented, service-focused, and capable of prioritizing and managing multiple responsibilities in a fast-paced environment.

This part-time, remote position requires the selected candidate to be available for at least 20 hours per week between 9 a.m. and 5 p.m. Eastern Time.

PRIMARY DUTIES:

The Junior Membership Associate will report to the Director of Membership and will serve as a member of the membership team providing high-quality customer service to members through phone calls and emails. This role will also work with other senior staff on related projects to ensure organizational data is complete, accurate, and up to date.

Primary responsibilities include:

Member Support:

• Provide prompt high-quality customer service to membership-related inquiries via phone and email.
• Provide information about membership benefits, renewals, and processes.
• Resolve member issues and elevate concerns to the Director of Membership or Membership Manager when necessary.
• Cultivate relationships with key stakeholders including chapter and student leaders, state coordinators, and teacher leaders.

Administrative Tasks:

• Review and approve Teacher Leader applications.
• Maintain and update member records in the membership database.

Additional Duties:

• Participate in team meetings and provide input on strategies to improve membership services.
• Assist in processing shipments and mailing of membership materials, as needed.
• Support office staff as needed to keep operations running smoothly.
• Other duties as assigned.

QUALIFICATIONS:

The ideal candidate is passionate about the mission of Educators Rising and committed to delivering exceptional service to our members through clear communication and efficient processes. They are highly organized, detail-oriented, adaptable, and thrive in a collaborative, fast-paced environment.

Qualifications include:

• A commitment to the mission and values of Educators Rising.
• Proven ability to provide outstanding customer service and support.
• Highly organized with strong attention to detail and a commitment to accuracy.
• Strong written, verbal, and interpersonal communication skills.
• Ability to prioritize responsibilities and manage multiple projects in a fast-paced environment with excellent follow-through.
• Demonstrated ability to work effectively both independently and as part of a team.
• Proficiency with Microsoft 365 applications, including Word, Excel, Outlook, and Teams; experience with Adobe products and project management platforms is a plus.
• Self-starter who embraces innovation, continuous improvement, and organizational change.
• Strong problem-solving skills with a proactive, solution-oriented mindset.

COMPENSATION:

Educators Rising is prepared to offer $18-$22 per hour as compensation for the role, depending on experience.