Remote Part-Time Help Desk Tech – Microsoft 365 & Intune

MetroSys; Oregon; Hybrid; USD 28,000 - 34,000; Part time

Job summary

MetroSys is seeking a Part-Time Help Desk Technician to provide remote IT support for a client with a largely remote workforce. Focus areas include end-user support, onboarding/offboarding, identity management, and device provisioning.

Hands-on experience with Microsoft 365, Entra ID, and Intune is preferred, with ticketing via Jira and remote troubleshooting through ScreenConnect. The role requires roughly 10 hours per week, working independently to manage daily requests and maintain

Qualifications

• 2+ years in Help Desk or IT Support.
• Hands-on Microsoft 365 admin, Entra ID, and Intune.
• Experience with onboarding, offboarding, and access provisioning.
• Familiar with remote support tools such as ScreenConnect.
• Experience with Jira or similar ticketing systems.
• Strong troubleshooting across Windows and endpoints.
• Ability to work independently in a remote environment.
• Strong communication and documentation skills.

Responsibilities

• Onboard/offboard employees and manage user lifecycle.
• Provide remote Tier 1 and Tier 2 support (~6 tickets/day).
• Administer Microsoft 365, Entra ID, and Intune.
• Assist with device provisioning and enrollment using Intune and GoExceed.
• Troubleshoot Microsoft 365 apps, Copilot, Adobe apps.
• Remote troubleshooting via ScreenConnect.
• Manage tickets in Jira with timely updates.
• Support Azure Virtual Desktop access and basic issues.
• Mimecast administration for email security.
• Maintain user accounts and access controls.
• Document recurring issues and procedures.
• Coordinate with IT teams on escalations.

Skills

MS 365 admin

Intune mgmt

Entra ID

Onboarding/offboarding

Remote support

Jira tickets

Windows support

Documentation

Customer service

Tools

Jira

ScreenConnect

GoExceed

Intune

Entra ID

Azure Virtual Desktop

Mimecast

Microsoft 365

Job description

MetroSys is seeking a Part-Time Help Desk Technician to provide remote IT support for a client with a largely remote workforce. Focus areas include end-user support, onboarding/offboarding, identity management, and device provisioning.

Hands-on experience with Microsoft 365, Entra ID, and Intune is preferred, with ticketing via Jira and remote troubleshooting through ScreenConnect. The role requires roughly 10 hours per week, working independently to manage daily requests and maintain