Remote Helpdesk Consultant – Microsoft 365 & IT Support

Talantir; Dallas (TX); Remote; USD 55,000 - 80,000; Full time

Job summary

Quisitive is hiring an Associate Helpdesk Consultant for its Helpdesk as a Service team. This remote role supports key clients across the Microsoft ecosystem, including 365, Windows, Entra ID, Teams, SharePoint, and OneDrive.

The position emphasizes strong communication, problem-solving, and a customer-first mindset, with a hours framework of 8:00-5:00 Central time on weekdays. Prior ticketing system experience is preferred.

Qualifications

• 1–3 years hands-on experience supporting Microsoft 365 environments
• Working knowledge of Entra ID (Azure AD), Windows OS, Teams, Outlook, SharePoint, and OneDrive
• Familiarity with basic Intune device management and endpoint troubleshooting
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Experience working in ticketing systems and structured support environments (ServiceNow, etc.)
• Comfort working within SLAs and service delivery metrics
• Work hours are 8:00-5:00 Central time weekdays

Responsibilities

• Serve as a primary support contact for end users, delivering timely, professional, and empathetic assistance
• Troubleshoot and resolve common end-user issues across the Microsoft ecosystem, including Microsoft 365, Windows, Entra ID, Teams, SharePoint, OneDrive, and basic Intune device management
• Clearly guide users through issue resolution, translating technical concepts into understandable steps
• Accurately document incidents, resolutions, and knowledge articles to support operational excellence
• Work within defined SLAs, managing multiple requests while maintaining attention to detail and quality
• Escalate issues appropriately and collaborate with teammates to drive fast, effective resolution
• Stay current on Microsoft updates, features, and best practices to continuously improve the support experience

Skills

Microsoft 365

Entra ID

Windows OS

Teams

SharePoint

OneDrive

Intune

Troubleshooting

Customer service

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Job description

Quisitive is hiring an Associate Helpdesk Consultant for its Helpdesk as a Service team. This remote role supports key clients across the Microsoft ecosystem, including 365, Windows, Entra ID, Teams, SharePoint, and OneDrive.

The position emphasizes strong communication, problem-solving, and a customer-first mindset, with a hours framework of 8:00-5:00 Central time on weekdays. Prior ticketing system experience is preferred.