Remote IT Support Technician (Part-Time)

MetroSys, Inc.; États-Unis; À distance; USD 34 000 - 48 000; Temps partiel

Résumé du poste

MetroSys, Inc. is seeking a dependable, technically skilled Part-Time Help Desk Technician to provide remote IT support for a client with a predominantly remote workforce.

This role focuses on end-user support, onboarding/offboarding, identity and access management, device provisioning, and routine IT administration. The ideal candidate has hands-on experience supporting Microsoft 365 environments, managing users and devices via Microsoft Intune and Entra ID, and resolving issues through a

Qualifications

• 2+ years of experience in a Help Desk or IT Support role.
• Hands-on experience with Microsoft 365 administration, Entra ID, and Intune.
• Experience with user onboarding, offboarding, and access management.
• Familiarity with remote support tools such as ScreenConnect.
• Experience using Jira for ticket tracking.
• Strong troubleshooting skills in Windows environments and remote endpoints.
• Ability to work independently in a remote setting with minimal supervision.
• Excellent communication and documentation skills.

Responsabilités

• Manage onboarding, offboarding, and lifecycle activities including account creation and licensing.
• Provide remote Tier 1 and 2 support, handling about 6 tickets per day.
• Administer Microsoft 365, Entra ID, and Intune including user accounts and device management.
• Assist with laptop provisioning and configuration using Intune and GoExceed.
• Troubleshoot Microsoft 365 apps, Copilot, Adobe apps, and general software issues.
• Provide remote troubleshooting using ScreenConnect.
• Manage tickets through Jira with updates and escalation as needed.
• Support Azure Virtual Desktop (AVD) user access and basic connectivity.
• Assist Mimecast administration including email security and delivery troubleshooting.
• Maintain user accounts and access controls per IT policies.
• Document recurring issues and procedures.
• Coordinate with internal IT teams on escalated incidents.

Description du poste

MetroSys, Inc. is seeking a dependable, technically skilled Part-Time Help Desk Technician to provide remote IT support for a client with a predominantly remote workforce.

This role focuses on end-user support, onboarding/offboarding, identity and access management, device provisioning, and routine IT administration. The ideal candidate has hands-on experience supporting Microsoft 365 environments, managing users and devices via Microsoft Intune and Entra ID, and resolving issues through a