Remote Part-Time Call Center Customer Advocate

Maximus, Inc.; Harrisburg (Dauphin County); Remote; USD 18,000 - 25,000; Part time

Benefits offered by this job

Bonuses

401K plan

PTO & holidays

Disability insurance

EAP

Tuition reimbursement

Employee discounts

Wellness program

Professional development

Job summary

Maximus, Inc. is hiring for a Part Time Call Center Customer Service Representative. This remote role is open to Pennsylvania residents and involves handling inbound calls, providing accurate program information, and documenting interactions to ensure quality service.

The position requires a high school diploma or GED with 0–6 months of related experience. A PA residence is required, and call center experience is preferred; training and support are provided to meet performance standards.

Qualifications

• High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
• Must reside in the state of Pennsylvania.
• 1 year of experience in a call center environment preferred.

Responsibilities

• Answer incoming customer inquiries via telephone, IVR, web chat, or other approved contact channels.
• Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers.
• Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems.
• Navigate multiple computer systems while interacting with customers and perform data entry accurately.
• Escalate unresolved, complex, or sensitive issues to designated staff or departments for further investigation or resolution.

Skills

Call center experience

Customer service

Education

High school diploma or GED

Job description

Maximus, Inc. is hiring for a Part Time Call Center Customer Service Representative. This remote role is open to Pennsylvania residents and involves handling inbound calls, providing accurate program information, and documenting interactions to ensure quality service.

The position requires a high school diploma or GED with 0–6 months of related experience. A PA residence is required, and call center experience is preferred; training and support are provided to meet performance standards.