Remote Call Center Specialist: PA Enrollment Support

Maximus, Inc.; Harrisburg (Dauphin County); Remote; USD 36,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive insurance

401K with company match

Paid time off

Employee wellness program

Tuition reimbursement

Discounts for employees

Job summary

Maximus is hiring for Call Center Customer Service Representatives. This remote full-time role is open to Pennsylvania residents, based in Harrisburg, PA. You will handle inbound calls from consumers and enrollees, provide program information, and support the enrollment process for statewide services.

The position emphasizes training, strong customer service, data entry, and adherence to privacy standards, with opportunities for professional development and comprehensive benefits.

Qualifications

• High school diploma or GED required; 0–6 months of relevant professional experience.
• Must reside in Pennsylvania.
• 1 year of call center experience preferred.

Responsibilities

• Answer incoming calls and provide accurate information.
• Document interactions and transactions in required systems.
• Navigate multiple computer systems and perform data entry.
• Refer customers to appropriate internal or external resources.
• Escalate complex issues to supervisors as needed.
• Support translation or interpretation for non-English speakers per procedures.

Job description

Maximus is hiring for Call Center Customer Service Representatives. This remote full-time role is open to Pennsylvania residents, based in Harrisburg, PA. You will handle inbound calls from consumers and enrollees, provide program information, and support the enrollment process for statewide services.

The position emphasizes training, strong customer service, data entry, and adherence to privacy standards, with opportunities for professional development and comprehensive benefits.