Remote Spanish Bilingual Customer Service Rep

Maximus; Harrisburg (Dauphin County); À distance; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Competitive compensation with annual/绩

Résumé du poste

Maximus is hiring a Spanish bilingual Call Center Customer Service Representative for a full-time remote role open to Pennsylvania residents. The rep will handle inbound calls from the general public, prospective enrollees, and others, providing accurate program information and guiding customers through the enrollment process.

The position supports work from home in PA and includes comprehensive benefits and bonuses.

Qualifications

• High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
• Bilingual proficiency in both English and Spanish.
• Must reside in the state of Pennsylvania.
• 1 year of experience in a call center environment preferred.

Responsabilités

• Answer incoming customer inquiries via telephone, IVR, web chat, or other approved channels in line with performance standards and confidentiality requirements.
• Provide accurate information regarding programs and services to consumers, prospective enrollees, and health plans or providers.
• Document and track all customer interactions and transactions in applicable systems.
• Navigate multiple computer systems and perform data entry accurately.
• Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate.
• Escalate unresolved, complex, or sensitive issues to designated staff for resolution.
• Coordinate translation/interpretation services for non-English speaking customers as needed.
• Meet QA, productivity, and other key performance metrics.

Connaissances

Bilingual English/Spanish

Customer service

Formation

High school diploma or GED

Description du poste

Maximus is hiring a Spanish bilingual Call Center Customer Service Representative for a full-time remote role open to Pennsylvania residents. The rep will handle inbound calls from the general public, prospective enrollees, and others, providing accurate program information and guiding customers through the enrollment process.

The position supports work from home in PA and includes comprehensive benefits and bonuses.