Call Center Customer Service Representative (Remote - Pennsylvania)

Maximus, Inc.; Harrisburg (Dauphin County); Remote; USD 36,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive insurance

401K with company match

Paid time off

Employee wellness program

Tuition reimbursement

Discounts for employees

Job summary

Maximus is hiring for Call Center Customer Service Representatives. This remote full-time role is open to Pennsylvania residents, based in Harrisburg, PA. You will handle inbound calls from consumers and enrollees, provide program information, and support the enrollment process for statewide services.

The position emphasizes training, strong customer service, data entry, and adherence to privacy standards, with opportunities for professional development and comprehensive benefits.

Qualifications

• High school diploma or GED required; 0–6 months of relevant professional experience.
• Must reside in Pennsylvania.
• 1 year of call center experience preferred.

Responsibilities

• Answer incoming calls and provide accurate information.
• Document interactions and transactions in required systems.
• Navigate multiple computer systems and perform data entry.
• Refer customers to appropriate internal or external resources.
• Escalate complex issues to supervisors as needed.
• Support translation or interpretation for non-English speakers per procedures.

Job description

Call Center Customer Service Representative (Remote - Pennsylvania)

General information

Date

Tuesday, October 20, 2026

City

Harrisburg

State

PA

Country

United States

Working time

Full-time

Description & Requirements

Maximus is currently hiring for Call Center Customer Service Representatives. This is a remote full time role open to Pennsylvania residents. The Customer Service Representative will be responsible for answering incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf.

About the Program The program is a contracted statewide entity facilitating the enrollment process for Pennsylvania residents seeking home and community based services and supports as well as long term services and supports. We actively support individuals with disabilities, who would normally qualify for a nursing facility level of care, navigate a waiver application process that is aimed at keeping them in the community in their homes or with loved ones with services and supports funded by the State of Pennsylvania.

Why Maximus?

• Competitive Compensation - Annual bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursemen t - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities - Participate in training programs, workshops, and conferences.

smooth operation of project activities.

Essential Duties and Responsibilities

• Answer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirements.
• Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers.
• Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems.
• Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness.
• Navigate multiple computer systems while interacting with customers and perform data entry accurately.
• Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate.
• Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines.
• Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed.
• Escalate unresolved, complex, or sensitive issues or grievances to designated staff or departments for further investigation or resolution as needed.
• Facilitate translation or interpretation services for non English speaking customers according to procedures.
• Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery.
• Meet Quality Assurance (QA), productivity, and other key performance metrics.
• Attend required meetings and trainings and maintain up to date knowledge of all programs, systems, policies, and procedures.
• Perform other related duties as assigned by management.

Requirements

• High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
• Must reside in the state of Pennsylvania.
• 1 year of experience in a call center environment preferred.

Home Office Requirements

• Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
• Hardwired internet (ethernet) connection - WiFi is not permitted.
• Must currently and permanently reside in the Continental US.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail].