Remote Call Center Specialist - Public Services Support

Maximus; Harrisburg (Dauphin County); Remote; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401K plan

PTO and holidays

EAP and wellness resources

Tuition reimbursement

Job summary

Maximus is hiring for Call Center Customer Service Representatives in a remote, full-time capacity open to Pennsylvania residents. The reps will handle incoming calls from consumers, enrollees, and others, providing information and support for home and community-based services and related programs.

The program helps Pennsylvania residents navigate waiver applications and access services, with bonuses based on performance and extensive benefits including health, retirement, PTO, and wellness

Qualifications

• High school diploma or GED; 0–6 months of relevant experience.
• Must reside in the state of Pennsylvania.
• 1 year of call center experience preferred.

Responsibilities

• Answer incoming inquiries via telephone, IVR, web chat, or other channels.
• Provide accurate information about programs and services to consumers and enrollees.
• Log and track customer interactions in applicable systems.
• Escalate complex issues to appropriate staff for resolution.

Skills

Customer service

Phone support

Communication

Education

HS Diploma or GED

Job description

Maximus is hiring for Call Center Customer Service Representatives in a remote, full-time capacity open to Pennsylvania residents. The reps will handle incoming calls from consumers, enrollees, and others, providing information and support for home and community-based services and related programs.

The program helps Pennsylvania residents navigate waiver applications and access services, with bonuses based on performance and extensive benefits including health, retirement, PTO, and wellness