Part-Time Remote Spanish Bilingual CSR

Maximus; Harrisburg (Dauphin County); Remote; USD 17,000 - 25,000; Part time

Benefits offered by this job

Annual bonuses

401K matching

PTO & holidays

Disability coverage

EAP

Tuition reimbursement

Wellness program

Training programs

Job summary

Maximus is hiring for a Part Time Spanish bilingual Call Center Customer Service Representative. This remote role serves Pennsylvania residents, handling inbound calls from the general public, enrollees, and representatives.

You will provide program information, document interactions, and ensure quality service. Requirements include a high school diploma or GED, bilingual English/Spanish proficiency, PA residence, and call center experience preferred.

Qualifications

• High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
• Bilingual proficiency in both English and Spanish.
• Must reside in the state of Pennsylvania.
• 1 year of experience in a call center environment preferred.

Responsibilities

• Answer incoming customer inquiries received via telephone, IVR, web chat functions, or other approved channels in accordance with performance standards, policies, procedures, and confidentiality requirements.
• Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers.
• Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems.
• Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness.
• Navigate multiple computer systems while interacting with customers and perform data entry accurately.
• Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate.
• Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines.
• Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed.
• Escalate unresolved, complex, or sensitive issues or grievances to designated staff or departments for further investigation or resolution as needed.
• Facilitate translation or interpretation services for non English speaking customers according to procedures.
• Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery.
• Meet Quality Assurance (QA), productivity, and other key performance metrics.
• Attend required meetings and trainings and maintain up to date knowledge of all programs, systems, policies, and procedures.
• Perform other related duties as assigned by management.

Skills

Bilingual English/Spanish

Job description

Maximus is hiring for a Part Time Spanish bilingual Call Center Customer Service Representative. This remote role serves Pennsylvania residents, handling inbound calls from the general public, enrollees, and representatives.

You will provide program information, document interactions, and ensure quality service. Requirements include a high school diploma or GED, bilingual English/Spanish proficiency, PA residence, and call center experience preferred.