Remote Parent Liaison & Customer Care Specialist

Bazeta; United States; Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401k Retirement Plan

Flex Spending Plans

18 Days Paid Time Off

7 company-paid Holidays

Life Insurance

Short/Long Term Disability Insurance

Job summary

Cranial Technologies is seeking a full-time Customer Service Representative to support families, healthcare providers, and insurance companies by phone. You will educate about evaluation appointments, treatment steps, and the insurance process, ensuring a smooth experience and timely communication.

The role requires 1–2 years in customer service, strong phone etiquette, and the ability to work with diverse backgrounds.

Qualifications

• 1–2 years’ customer service or related experience.
• Exceptional communication including phone etiquette and human relations skills.
• Ability to work with people from diverse backgrounds.
• Proactive mindset with the ability to absorb new information in a timely manner.
• Professional demeanor in both written and spoken communication with families, providers, and coworkers.
• Ability to problem-solve and prioritize daily tasks to manage individual workload.

Responsibilities

• Providing outstanding customer service to our families over the phone.
• Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule.
• Coordination of information between referring physicians, insurance companies, and our own treatment clinics.
• Review cost share amounts, co-payments and financial responsibility with our families.
• Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day.

Skills

Customer service experience

Communication skills

Diversity awareness

Problem-solving

Proactive learning

Computer software

Tools

Computer software

Job description

Cranial Technologies is seeking a full-time Customer Service Representative to support families, healthcare providers, and insurance companies by phone. You will educate about evaluation appointments, treatment steps, and the insurance process, ensuring a smooth experience and timely communication.

The role requires 1–2 years in customer service, strong phone etiquette, and the ability to work with diverse backgrounds.