Remote Family Care Concierge

Cranial Technologies, Inc.; United States; Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k

Flexible spending

PTO 18 days

Holidays 7

Life insurance

Disability insurance

Job summary

Cranial Technologies, Inc. is seeking a full-time Customer Service Representative to support families, healthcare providers, and insurers over the phone. You will explain the evaluation process, treatment steps, and insurance procedures, while ensuring excellent service and timely scheduling.

We will train you on our process and unique Cranial Technologies procedures. This is a full-time role with a 6:30am-3:00pm AZ time shift, requiring compassionate communication and multi-tasking across

Qualifications

• 1–2 years of customer service or related experience.
• 1–2 years’ experience with computer software.
• Ability to work with people from diverse backgrounds.
• Proactive mindset with the ability to absorb new information quickly.
• Professional demeanor in written and spoken communication with families, providers, and coworkers.
• Ability to problem-solve and prioritize daily tasks.

Responsibilities

• Provide outstanding customer service to families over the phone.
• Enter patient registration information and schedule initial appointments.
• Coordinate information between referring physicians, insurance companies, and treatment clinics.
• Review cost share amounts, co-payments and financial responsibility with families.
• Handle 40 to 70 calls per day across multiple queues.

Skills

Customer service

Phone support

Software literacy

Job description

Cranial Technologies, Inc. is seeking a full-time Customer Service Representative to support families, healthcare providers, and insurers over the phone. You will explain the evaluation process, treatment steps, and insurance procedures, while ensuring excellent service and timely scheduling.

We will train you on our process and unique Cranial Technologies procedures. This is a full-time role with a 6:30am-3:00pm AZ time shift, requiring compassionate communication and multi-tasking across