Customer Service Representative – Parent Liaison (Remote)

Cranial Technologies, Inc.; Tempe (AZ); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401k Retirement Plan

Flex Spending Plans

18 Days Paid Time Off

Life Insurance

Short/Long Term Disability Insurance

Job summary

Cranial Technologies, Inc. is seeking a full-time Customer Service Representative to join a growing team. The role involves assisting families, providers, and insurers over the phone, educating about appointments, treatment, and insurance processes, and expediting family visits with excellent service.

We provide training on our processes and Cranial Technologies’ unique programs. This is a remote full-time position with a 6:30am-3:00pm AZ time shift, offering comprehensive benefits and stability.

Qualifications

• 1–2 years’ customer service or related experience.
• 1–2 years’ experience with computer software.
• Professional demeanor in written and spoken communication with families, providers, and coworkers.

Responsibilities

• Providing outstanding customer service to families over the phone.
• Entering patient registration information and scheduling initial appointments.
• Coordinating information between referring physicians, insurance companies, and Cranial Technologies clinics.
• Reviewing cost share amounts, co-payments and financial responsibility with families.
• Handling 40–70 calls per day.

Skills

Customer service

Job description

Remote

Cranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly called flat head syndrome). With over 500,000 babies successfully treated with the DOC Band®, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses.

Cranial Technologies also provides treatment with EarWell® to correct infant ear shapes without surgery. With over 600,000+ successful outcomes, EarWell® is a proven, non-invasive treatment option for families.

We are currently looking for a full-time Customer Service Representative to join our rapidly growing team! Our ideal candidate will build a rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner over the phone. You will educate potential families about the evaluation appointment, treatment process, and insurance process, expediting the process for families while maintaining excellent customer service.

We will train you on our process and all things unique to Cranial Technologies!

This is a full-time position, with a 6:30am-3:00pm AZ time shift.

Responsibilities

• Providing outstanding customer service to our families over the phone
• Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule
• Coordination of information between referring physicians, insurance companies, and our own treatment clinics
• Review cost share amounts, co-payments and financial responsibility with our families
• Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day

Requirements

• 1 – 2 years’ customer service or related experience
• 1 – 2 years’ experience with computer software
• Ability to work with people from diverse backgrounds
• Proactive mindset with the ability to absorb new information in a timely manner
• Professional demeanor in both written and spoken communication with families, providers, and coworkers.
• Ability to problem-solve and prioritize daily tasks to manage individual workload.

Benefits

• Medical, Vision, and Dental Insurance
• 401k Retirement Plan
• Flex Spending Plans
• 18 Days Paid Time Off each year plus 7 company-paid Holidays
• Life Insurance
• Short/Long Term Disability Insurance
• The pay range for this position is $18.50 - $19.00 per hour . Pay is dependent on the applicant's relevant experience.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. **Please keep an eye on your spam and junk mail**

Please no phone calls to the clinic or offices regarding the position.

If you are unable to submit your application, please email the recruiting department at [e-mail] for assistance

As set forth in Cranial Technologies’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.