Remote Pediatric Family Liaison & Support Specialist

Cranial Technologies, Inc.; Tempe (AZ); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401k Retirement Plan

Flex Spending Plans

18 Days Paid Time Off

Life Insurance

Short/Long Term Disability Insurance

Job summary

Cranial Technologies, Inc. is seeking a full-time Customer Service Representative to join a growing team. The role involves assisting families, providers, and insurers over the phone, educating about appointments, treatment, and insurance processes, and expediting family visits with excellent service.

We provide training on our processes and Cranial Technologies’ unique programs. This is a remote full-time position with a 6:30am-3:00pm AZ time shift, offering comprehensive benefits and stability.

Qualifications

• 1–2 years’ customer service or related experience.
• 1–2 years’ experience with computer software.
• Professional demeanor in written and spoken communication with families, providers, and coworkers.

Responsibilities

• Providing outstanding customer service to families over the phone.
• Entering patient registration information and scheduling initial appointments.
• Coordinating information between referring physicians, insurance companies, and Cranial Technologies clinics.
• Reviewing cost share amounts, co-payments and financial responsibility with families.
• Handling 40–70 calls per day.

Skills

Customer service

Job description

Cranial Technologies, Inc. is seeking a full-time Customer Service Representative to join a growing team. The role involves assisting families, providers, and insurers over the phone, educating about appointments, treatment, and insurance processes, and expediting family visits with excellent service.

We provide training on our processes and Cranial Technologies’ unique programs. This is a remote full-time position with a 6:30am-3:00pm AZ time shift, offering comprehensive benefits and stability.