Customer Service Representatives

Cranney Home Services; Danvers (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Healthcare for family

Vision coverage

Dental insurance

Life insurance

401K match

Paid time off

Paid holidays

EAP

FSA

Disability insurance

Job summary

Cranney Home Services in Massachusetts is seeking a Customer Service Representative to greet callers and schedule appointments for our technicians. You will use scripts and internal resources to deliver professional, friendly, and urgent service.

This in-office role runs Monday through Friday, 9:30 am to 6:00 pm, with pay at $20–$24 per hour plus bonus opportunities. The company provides substantial benefits including 75% paid healthcare, 50% paid dental, 100% paid vision, life insurance,

Qualifications

• At least 3-5 years of customer service experience.
• At least 3 years of call center experience.
• Able to use and understand different computer systems.
• Strong computer skills.
• Service Titan experience is a plus.
• Industry knowledge is a plus.
• IVR phone system experience is a plus.
• Able to multi-task.

Responsibilities

• Greet incoming callers and book appointments for our technicians.
• Exhibits consistently professional and congenial customer service practices.
• Answer calls with urgency in a professional manner.
• Log into systems in a timely manner.
• M ake follow-up calls to customers for satisfaction.
• Check invoices to ensure proper payment and information.
• Outbound calls to new and existing customers.
• Other duties as assigned.

Skills

Customer service

Call center

Computer systems

Strong computer skills

Service Titan

Industry knowledge

IVR experience

Multi-tasking

Job description

Description

Build your future with Cranney!

At Cranney Home Services, we pride ourselves on fostering environment that prioritizes your professional development and personal well-being. With a stellar 4.7/5 employee rating and over 3,000 glowing reviews from our customers, we’re all about quality and satisfaction! We are currently looking for motivated Customer Service Reps. to join a dynamic team!

*Must be a resident of Mass*

What’s in it for you?

• Schedule: In office Monday-Friday (in office, 9:30-6:00 pm)
• Pay: $20-$24/hr. PLUS bonus opportunities!
• 75% Paid Healthcare for you and your family (Family 59%, Employee & Spouse 59%, Employee & Child 59%)!
• 50% Paid Dental Insurance!
• 100% Paid Vision!
• Company Paid Life Insurance.
• Wellness Reimbursement.
• Employee Assistance Program (EAP).
• Flexible Spending Account (FSA).
• Short-term and Long-term Disability.
• Fidelity -401K with 4% company match.
• Employee Referral Bonus.
• Paid Time off (PTO) and sick time.
• We are off all major holidays!
• A supportive and close-knit team that feels like family!

The Big Task:

This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician’s.

Key Sub Tasks:

Exhibits consistently professional and congenial customer service practices to answer incoming calls from customers and book appointments for our technicians:

• All calls answered with urgency in a professional manner.
• Call handling and meeting customer needs consistently followed.
• Meet the call center goal for opportunity expectations in respect to setting appointments.
• Existing tools, scripts, and systems used consistently to book appointments.
• Department procedures followed routinely to ensure consistently high sales.
• Logging into systems in a timely manner.
• Makes follow- up calls to customers for satisfaction of service performed by technicians.
• Check invoices to ensure technician input proper payment and information in each order for accounting.
• Out bounding calls to new and existing customers.
• Other job duties as assigned.

Requirements

• At least 3-5 years of customer service experience.
• At least 3 years of call center experience.
• Able to use and understand different computer systems.
• Strong computer skills.
• Service Titan experience is a plus!
• Industry knowledge is a plus!
• IVR phone system experience is a plus!
• Able to multi-tasks.

Cranney Home Services is an equal employment opportunity and affirmative action employer.