Remote Overnight Staffing Coordinator — Homecare

NeoWork; California; Híbrido; USD 42.000 - 56.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Holiday Extra Pay

100% home-based position

Mental health days

Resumo da vaga

NeoWork is seeking a Staffing Coordinator to serve as the primary point of contact for a US-based homecare agency during overnight hours. You will handle inbound calls, coordinate caregiver scheduling, and document interactions for daytime staff, maintaining calm, empathetic, and clear communication.

This role requires strong written English, the ability to work autonomously overnight, and familiarity with homecare operations.

Qualificações

• Prior experience in homecare or healthcare support, preferably in California
• Customer service or call-center experience
• Willingness to work overnight US hours and autonomously
• Strong written English and clear communication

Responsabilidades

• Answer and manage inbound calls from caregivers and clients during overnight hours
• De-escalate tense situations with empathy and composure
• Problem-solve in real time and determine appropriate actions
• Coordinate caregiver staffing to fill open or vacant shifts
• Maintain clear logs and shift notes for the daytime team
• Escalate urgent cases following protocol
• Familiarize yourself with client care plans and agency workflows
• Communicate clearly and professionally over the phone

Conhecimentos

Customer service

Empathy

De-escalation

Phone communication

Detail oriented

Remote work

Ferramentas

CRM software

Descrição da vaga

NeoWork is seeking a Staffing Coordinator to serve as the primary point of contact for a US-based homecare agency during overnight hours. You will handle inbound calls, coordinate caregiver scheduling, and document interactions for daytime staff, maintaining calm, empathetic, and clear communication.

This role requires strong written English, the ability to work autonomously overnight, and familiarity with homecare operations.