Staffing Coordinator

NeoWork; EUA; Remoto; USD 48.000 - 56.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Holiday pay

Remote work

Mental health days

Annual review

Resumo da vaga

NeoWork is seeking a Staffing Coordinator to be the primary contact for a US-based homecare agency during overnight hours. You will manage inbound calls from caregivers and clients, troubleshoot real-time issues, and document each interaction for the daytime team.

This role requires calm, empathetic communication under pressure, strong written notes, and the ability to work independently from a quiet home office. Prior experience in homecare or care coordination is a plus.

Qualificações

• Overnight shift support for a US-based homecare client.
• Clear, calm communication with caregivers and clients.
• Strong written English and concise shift notes.
• Ability to work autonomously with a quiet home office.
• Reliable internet and distraction-free environment.
• Experience in homecare or care coordination preferred.

Responsabilidades

• Answer and manage overnight inbound calls from caregivers and clients.
• De-escalate tense situations with empathy and composure.
• Coordinate caregiver staffing to fill shifts efficiently.
• Document every interaction for daytime team.
• Escalate urgent cases per protocol.
• Learn client care plans and agency workflows over time.

Descrição da vaga

Location: Philippines

NeoWork is a global outsourcing partner that connects businesses with dedicated remote professionals. We believe in building long-term careers for our team members while delivering exceptional, human-centered service for our clients. This role sits at the heart of that mission supporting a fast-growing homecare client where compassion, calm, and quick thinking matter most.

Role Overview

As an Staffing Coordinator, you will serve as the primary point of contact for a US-based homecare agency during overnight hours US hours. You will handle inbound calls from caregivers and clients, troubleshoot real-time issues, coordinate caregiver scheduling, and document each interaction clearly for the daytime team.

This is a high-empathy, high-stakes support role. Callers may be stressed, scared, or frustrated — your ability to stay calm, listen actively, and take swift action makes a real difference in people's lives.

Key Responsibilities

• • Answer and manage inbound calls from caregivers and clients during overnight hours, providing responsive and professional support.
• • De-escalate emotionally charged situations with empathy and composure, ensuring callers feel heard and supported.
• • Problem-solve in real time — assess each situation, identify the right course of action, and follow through.
• • Coordinate caregiver staffing to fill open or vacated shifts, matching availability with client needs efficiently.
• • Maintain thorough, clear written logs of every call and action taken, giving the daytime team full context to continue seamlessly.
• • Escalate complex or urgent situations appropriately, following established protocols.
• • Build familiarity with client care plans, caregiver profiles, and agency workflows over time.

Requirements

• • Confident, professional communicator over the phone clear, calm, and easy to understand.
• • Demonstrated ability to de-escalate tense situations and lead interactions with empathy and patience.
• • Strong written English, able to write accurate, concise call summaries and shift notes.
• • Comfortable working autonomously during overnight hours with minimal supervision.
• • Reliable internet connection and a quiet, distraction-free work environment.
• • Highly organized with strong attention to detail and follow-through.

Preferred Qualifications

• • Prior experience in homecare, caregiving, or a related healthcare support environment — especially in California.
• • Familiarity with home care agency operations, caregiver scheduling, or care coordination.
• • Background in customer service, a call center, or dispatch-style support roles.
• Experience handling urgent or sensitive calls (e.g., medical, social services, crisis support).

Benefits

• We offer health insurance
• Holiday Extra Pay
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• There is an annual review and appraisal process in place.