Staffing Coordinator

NeoWork; California; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Holiday Extra Pay

100% home-based position

Mental health days

Job summary

NeoWork is seeking a Staffing Coordinator to serve as the primary point of contact for a US-based homecare agency during overnight hours. You will handle inbound calls, coordinate caregiver scheduling, and document interactions for daytime staff, maintaining calm, empathetic, and clear communication.

This role requires strong written English, the ability to work autonomously overnight, and familiarity with homecare operations.

Qualifications

• Prior experience in homecare or healthcare support, preferably in California
• Customer service or call-center experience
• Willingness to work overnight US hours and autonomously
• Strong written English and clear communication

Responsibilities

• Answer and manage inbound calls from caregivers and clients during overnight hours
• De-escalate tense situations with empathy and composure
• Problem-solve in real time and determine appropriate actions
• Coordinate caregiver staffing to fill open or vacant shifts
• Maintain clear logs and shift notes for the daytime team
• Escalate urgent cases following protocol
• Familiarize yourself with client care plans and agency workflows
• Communicate clearly and professionally over the phone

Skills

Customer service

Empathy

De-escalation

Phone communication

Detail oriented

Remote work

Tools

CRM software

Job description

NeoWork is a global outsourcing partner that connects businesses with dedicated remote professionals. We believe in building long-term careers for our team members while delivering exceptional, human-centered service for our clients. This role sits at the heart of that mission supporting a fast-growing homecare client where compassion, calm, and quick thinking matter most.

Role Overview

As an Staffing Coordinator, you will serve as the primary point of contact for a US-based homecare agency during overnight hours US hours. You will handle inbound calls from caregivers and clients, troubleshoot real-time issues, coordinate caregiver scheduling, and document each interaction clearly for the daytime team.

This is a high-empathy, high-stakes support role. Callers may be stressed, scared, or frustrated — your ability to stay calm, listen actively, and take swift action makes a real difference in people's lives.

Key Responsibilities

• Answer and manage inbound calls from caregivers and clients during overnight hours, providing responsive and professional support.
• De-escalate emotionally charged situations with empathy and composure, ensuring callers feel heard and supported.
• Problem-solve in real time — assess each situation, identify the right course of action, and follow through.
• Coordinate caregiver staffing to fill open or vacated shifts, matching availability with client needs efficiently.
• Maintain thorough, clear written logs of every call and action taken, giving the daytime team full context to continue seamlessly.
• Escalate complex or urgent situations appropriately, following established protocols.
• Build familiarity with client care plans, caregiver profiles, and agency workflows over time.
• Confident, professional communicator over the phone clear, calm, and easy to understand.
• Demonstrated ability to de-escalate tense situations and lead interactions with empathy and patience.
• Strong written English, able to write accurate, concise call summaries and shift notes.
• Comfortable working autonomously during overnight hours with minimal supervision.
• Reliable internet connection and a quiet, distraction-free work environment.
• Highly organized with strong attention to detail and follow-through.

Preferred Qualifications

• Prior experience in homecare, caregiving, or a related healthcare support environment — especially in California.
• Familiarity with home care agency operations, caregiver scheduling, or care coordination.
• Background in customer service, a call center, or dispatch-style support roles.
• Experience handling urgent or sensitive calls (e.g., medical, social services, crisis support).

• We offer health insurance
• Holiday Extra Pay
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• There is an annual review and appraisal process in place.