Overnight Remote Staffing Coordinator (Homecare)

NeoWork; United States; Remote; USD 48,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Holiday pay

Remote work

Mental health days

Annual review

Job summary

NeoWork is seeking a Staffing Coordinator to be the primary contact for a US-based homecare agency during overnight hours. You will manage inbound calls from caregivers and clients, troubleshoot real-time issues, and document each interaction for the daytime team.

This role requires calm, empathetic communication under pressure, strong written notes, and the ability to work independently from a quiet home office. Prior experience in homecare or care coordination is a plus.

Qualifications

• Overnight shift support for a US-based homecare client.
• Clear, calm communication with caregivers and clients.
• Strong written English and concise shift notes.
• Ability to work autonomously with a quiet home office.
• Reliable internet and distraction-free environment.
• Experience in homecare or care coordination preferred.

Responsibilities

• Answer and manage overnight inbound calls from caregivers and clients.
• De-escalate tense situations with empathy and composure.
• Coordinate caregiver staffing to fill shifts efficiently.
• Document every interaction for daytime team.
• Escalate urgent cases per protocol.
• Learn client care plans and agency workflows over time.

Job description

NeoWork is seeking a Staffing Coordinator to be the primary contact for a US-based homecare agency during overnight hours. You will manage inbound calls from caregivers and clients, troubleshoot real-time issues, and document each interaction for the daytime team.

This role requires calm, empathetic communication under pressure, strong written notes, and the ability to work independently from a quiet home office. Prior experience in homecare or care coordination is a plus.