Remote Overnight Program Operations Coordinator (Temp)

STMD Merger Company, LLC; New York (NY); Remote; USD 54,415,000 - 57,859,000; Part time

Job summary

SteadyMD is seeking a Program Operations Coordinator for a temporary overnight shift to support virtual healthcare programs. The role focuses on monitoring queues, coordinating clinician coverage, and providing real-time operational assistance to both patients and clinicians.

Ideal candidates have 2+ years in healthcare operations or related support roles, strong communication skills, and proficiency with EMRs, Jira, and Slack.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to work quickly and accurately in a fast-paced environment while managing multiple priorities.

Responsibilities

• Continuously monitor clinical and operational queues across virtual programs.
• Provide real-time operational support to clinicians and staff.
• Serve as overnight point of contact for customer support operations.
• Triage and escalate issues involving clinical, technical, or partner stakeholders.
• Document consult status, incidents, escalations, and follow-up actions.
• Complete required operational reporting and clear shift handoffs.

Skills

Communication

Organizational skills

Problem-solving

Multitasking

Attention to detail

Tools

EMRs

Jira

Slack

Job description

SteadyMD is seeking a Program Operations Coordinator for a temporary overnight shift to support virtual healthcare programs. The role focuses on monitoring queues, coordinating clinician coverage, and providing real-time operational assistance to both patients and clinicians.

Ideal candidates have 2+ years in healthcare operations or related support roles, strong communication skills, and proficiency with EMRs, Jira, and Slack.