Remote Operations Associate, Healthcare Clinic Ops

Protocol Behavioral Health; United States; Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Flexible remote work

Healthcare coverage

Generous paid time off

Job summary

Protocol Behavioral Health is hiring an Associate, Business Operations to support day-to-day operations of our virtual behavioral health clinic. You will manage patient referrals, scheduling, billing, and act as the frontline for the internal helpdesk.

The role suits someone organized, proactive, and eager to grow in a fast-moving healthcare startup with remote-friendly options and a collaborative team. Eastern Time work availability is preferred.

Qualifications

• 0–2 years of experience in operations, administrative support, customer service, or healthcare-related roles.
• Located in (or willing to work) Eastern Time Zone.
• Strong organizational skills, attention to detail, and comfort juggling multiple tasks.
• A problem-solving orientation: you can think through issues and make good judgment calls.
• Comfort with ambiguity, change, and the scrappy nature of an early-stage company.
• Genuine interest in working in behavioral health and supporting patient care.
• Spanish-language proficiency is a plus.

Responsibilities

• Manage the administrative workflow of new patient referrals, build out accurate patient records, and support outbound appointment reminders.
• Field incoming patient phone calls, route requests to providers, coordinate scheduling changes, and ensure a smooth virtual front-desk experience.
• Serve as the first line of support for the internal clinic helpdesk, triage issues, and elevate items to the Operations team as needed.
• Support daily virtual clinic operations by maintaining accurate schedules, updating systems, and keeping providers informed of changes.
• Assist with billing administration tasks, including gathering information, updating records, and routing issues to the billing team.
• Maintain data accuracy across EMRs, trackers, and internal tools while identifying process gaps and operational issues to elevate or improve.

Skills

1-2 years experience in operations

Organizational skills

Attention to detail

Problem solving

Multitasking

Communication

Customer service

Job description

Protocol Behavioral Health is hiring an Associate, Business Operations to support day-to-day operations of our virtual behavioral health clinic. You will manage patient referrals, scheduling, billing, and act as the frontline for the internal helpdesk.

The role suits someone organized, proactive, and eager to grow in a fast-moving healthcare startup with remote-friendly options and a collaborative team. Eastern Time work availability is preferred.