Remote Overnight Program Operations Coordinator

STMD Merger Company, LLC; United States; Remote; USD 26,000 - 28,000; Full time

Job summary

SteadyMD is seeking a Program Operations Coordinator to support overnight operations for remote clinical and customer support teams. This temporary 6–12 month W2 position offers $19–$20/hour and requires onboarding and mandatory daytime sessions during training.

Responsibilities include monitoring queues across virtual programs, prioritizing visit flow, and providing real-time operational support to clinicians. The role emphasizes triage, escalation, ticketing, and comprehensive shift handoffs.

Qualifications

• Experience in healthcare operations or clinical support.
• Strong written and verbal communication skills.
• Ability to learn and use multiple software tools quickly.

Responsibilities

• Continuously monitor clinical and operational queues, clinician coverage, customer support channels, and workflows across multiple virtual healthcare programs.
• Manage and prioritize visit flow based on urgency, clinician availability, service-level expectations, and operational impact.
• Provide real-time operational support to clinicians, including workflow, scheduling, platform, and process-related questions or issues.
• Serve as the primary overnight point of contact for customer support operations, responding to inquiries across designated channels.
• Resolve customer support and operational issues, triage or escalate as needed.
• Monitor queues for backlogs, aging requests, coverage gaps, and service-level misses; take action.
• Troubleshoot operational and technical issues and manage support tickets to resolution.
• Route requests from patients, clinicians, partners, and internal teams by urgency and responsibility.
• Address unexpected disruptions and turnover in overnight service delivery.
• Maintain documentation of consult status, incidents, escalations, and follow-up items.
• Complete required operational reporting and shift handoffs with key events highlighted.
• Apply current workflows and integrate new processes, tools, and requirements as they are introduced.

Skills

Healthcare operations

Customer service

Attention to detail

Communication skills

Problem solving

Tech savvy

Overnight schedule

Tools

EMRs

Jira

Slack

Web-based platforms

Job description

SteadyMD is seeking a Program Operations Coordinator to support overnight operations for remote clinical and customer support teams. This temporary 6–12 month W2 position offers $19–$20/hour and requires onboarding and mandatory daytime sessions during training.

Responsibilities include monitoring queues across virtual programs, prioritizing visit flow, and providing real-time operational support to clinicians. The role emphasizes triage, escalation, ticketing, and comprehensive shift handoffs.