Remote Overnight National Fleet Dispatch Lead

Cox Enterprises; Charleston (WV); A distancia; USD 30.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

7 paid holidays

401(k) retirement plan

Overtime opportunities

Descripción de la vacante

Cox Automotive is seeking a National Dispatcher to oversee the full lifecycle of fleet repairs and maintenance. This overnight role coordinates across markets, vendors, and customers, balancing efficiency with service quality.

Shift runs 4:00 PM–10:00 AM with occasional overtime based on demand. Ideal candidates have extensive dispatch or logistics coordination experience, strong communication skills, and proficiency with fleet management systems.

Formación

• 5+ years of dispatch, service scheduling, or logistics coordination experience.
• High School Diploma or GED required.
• Knowledge of fleet maintenance operations and trucking standards.

Responsabilidades

• Service Coordination and Dispatch across markets.
• Manage the complete event lifecycle for maintenance, towing, and service events.
• Ensure technicians receive events quickly and request additional work when needed.
• Re-assign events not completed during first assignment.
• Assess events and dispatch to optimize client outcomes.
• Assign work with time-based KPIs in mind.
• Identify KPI gaps and work with local leaders to address them.
• Audit open work requests for daily updates and compliance.
• Monitor open events, track ETA, and communicate delays to customers and leadership.

Conocimientos

Service coordination

Dispatch management

Customer communication

Multi-market coordination

Problem solving

Educación

High School Diploma/GED with 5 years experience

Herramientas

MS Office

Dispatch systems

Descripción del empleo

Cox Automotive is seeking a National Dispatcher to oversee the full lifecycle of fleet repairs and maintenance. This overnight role coordinates across markets, vendors, and customers, balancing efficiency with service quality.

Shift runs 4:00 PM–10:00 AM with occasional overtime based on demand. Ideal candidates have extensive dispatch or logistics coordination experience, strong communication skills, and proficiency with fleet management systems.