Overnight National Fleet Dispatcher (Remote)

Cox Enterprises; Provo (UT); Remote; USD 30,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Jury duty leave

Volunteer time off

Job summary

Cox Automotive is seeking a National Dispatcher to oversee dispatch operations, coordinating fleet maintenance and repairs across multiple markets. The role emphasizes expert judgment, vendor collaboration, and adherence to Cox Fleet standards.

The position operates on an overnight shift (4:00 PM–10:00 AM) with potential overtime and remote work options within the United States. The National Coordinator will model best practices, mentor colleagues, and drive service quality to ensure timely,

Qualifications

• Proficient oral and written communication across all levels.
• Ability to manage multiple concurrent service events in a fast-paced remote environment.
• Strong interpersonal and diplomacy skills with varied stakeholders.
• Remain composed and solution-oriented when handling complex service scenarios.
• Proficiency with MS Office applications and dispatch or fleet management systems.
• Basic mathematical competency with whole numbers, fractions, and decimals.
• Strong organizational skills with detail orientation and follow-through.

Responsibilities

• Service Coordination and Dispatch across multiple markets.
• Manage lifecycle of preventative maintenance, towing, and urgent service events.
• Ensure technicians receive timely service events and request additional work when needed.
• Re-assign incomplete events from prior assignments.
• Assess events and dispatch to optimize client outcomes.
• Align work with time-based KPIs and monitor performance gaps.

Skills

Communication

Time management

Interpersonal skills

Calm under pressure

MS Office

Math skills

Organization

Education

High School Diploma/GED

Tools

Dispatch software

Job description

Cox Automotive is seeking a National Dispatcher to oversee dispatch operations, coordinating fleet maintenance and repairs across multiple markets. The role emphasizes expert judgment, vendor collaboration, and adherence to Cox Fleet standards.

The position operates on an overnight shift (4:00 PM–10:00 AM) with potential overtime and remote work options within the United States. The National Coordinator will model best practices, mentor colleagues, and drive service quality to ensure timely,