Remote Outpatient Appointment Scheduler

Downtown Boulder Partnership; Columbus (OH); Hybrid; USD 35,000 - 45,000; Full time

Job summary

Downtown Boulder Partnership is seeking an Appointment Scheduler in Columbus, OH, to coordinate outpatient appointments and provide exceptional customer service. Candidates must have a high school diploma and at least two years of customer service experience.

This role involves engaging with patients, understanding their needs, and utilizing software systems to manage appointments effectively. The position begins with onsite training, with the possibility of remote work based on performance.

Qualifications

• A minimum of two years of customer service experience, either by phone or in person.
• Strong ability to handle sensitive situations with trust and empathy.
• Proficiency in using various computer systems and a willingness to learn new software.

Responsibilities

• Engage with patients to assess needs and recommend appropriate services.
• Coordinate and schedule outpatient appointments for various specialties.
• Resolve complex issues by understanding operational processes.
• Become a subject matter expert on appointment needs and provider preferences.
• Provide empathetic and understanding customer service.

Skills

Customer service

Interpersonal skills

Technology proficiency

Education

High school diploma or equivalent

Job description

Downtown Boulder Partnership is seeking an Appointment Scheduler in Columbus, OH, to coordinate outpatient appointments and provide exceptional customer service. Candidates must have a high school diploma and at least two years of customer service experience.

This role involves engaging with patients, understanding their needs, and utilizing software systems to manage appointments effectively. The position begins with onsite training, with the possibility of remote work based on performance.