Remote Outbound Sales Specialist - Drive Upsells & CX

MCI Military Recruitment; Box Elder (SD); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI is seeking an Outbound Sales Representative to support a variety of projects and represent well-known brands across the country. You will make outbound calls, upsell products, and deliver excellent customer service in a fast-paced environment.

Join a company that emphasizes training, career growth, and a positive team culture. This role involves interacting with customers, resolving issues, and achieving sales targets while adhering to scripts and policies.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem-solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer orders in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to the appropriate staff and managers for resolution as needed.
• Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes.
• Adhere to all attendance and work schedule requirements.

Skills

Outbound sales

Customer service

Communication skills

Typing 20+ wpm

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking an Outbound Sales Representative to support a variety of projects and represent well-known brands across the country. You will make outbound calls, upsell products, and deliver excellent customer service in a fast-paced environment.

Join a company that emphasizes training, career growth, and a positive team culture. This role involves interacting with customers, resolving issues, and achieving sales targets while adhering to scripts and policies.