Remote Inbound Sales Pro — Drive Upsells & CX

MCI Military Recruitment; Robins Air Force Base (GA); Remote; USD 36,000 - 60,000; Full time

Job summary

MCI is seeking an Inbound Sales Representative to handle calls, upsell products, and provide information about client offerings. This role emphasizes building relationships with hundreds of customers weekly and delivering a best-in-class experience across a busy contact center.

You will join a dynamic team with industry-leading training to help you succeed, grow, and advance within a global organization. Competitive compensation and benefits accompany the position.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer orders in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to the appropriate staff and managers for resolution as needed.
• Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes.
• Adhere to all attendance and work schedule requirements.

Skills

Customer service

Communication

Problem-solving

Multitasking

Team orientation

Education

High school diploma or equivalent

Tools

Excel

PowerPoint

Word

Outlook

Job description

MCI is seeking an Inbound Sales Representative to handle calls, upsell products, and provide information about client offerings. This role emphasizes building relationships with hundreds of customers weekly and delivering a best-in-class experience across a busy contact center.

You will join a dynamic team with industry-leading training to help you succeed, grow, and advance within a global organization. Competitive compensation and benefits accompany the position.