Remote Outbound Sales Pro—Upsell & CX Champion

MCI; Columbus (GA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Comprehensive health benefits

Incentives & rewards programs

Career growth opportunities

Job summary

MCI is seeking an Outbound Sales Representative to join our team in Columbus, Georgia. This role involves making outbound calls to prospective customers, upselling existing products and services while providing exceptional customer service.

If you're a motivated individual with a knack for building relationships, we want you to join our dynamic work environment where comprehensive training is provided to ensure your success.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• An aptitude for conflict resolution, problem-solving, and negotiation.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve customer issues.
• Accurately document and process customer orders in appropriate systems.

Skills

Organizational skills

Communication skills

Problem-solving

Customer service orientation

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking an Outbound Sales Representative to join our team in Columbus, Georgia. This role involves making outbound calls to prospective customers, upselling existing products and services while providing exceptional customer service.

If you're a motivated individual with a knack for building relationships, we want you to join our dynamic work environment where comprehensive training is provided to ensure your success.