Remote Outbound Sales Pro | Fast-Growing CX Leader

MCI Career Services; United States; Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Career growth

Paid training

Job summary

MCI is seeking Outbound Sales Representatives to support a variety of projects, making outbound calls to prospective customers and upselling products while delivering excellent service. You will join a fast-paced team, benefit from industry-leading training, and have opportunities for growth within a globally expanding organization.

Successful candidates are motivated, energetic, and confident, with a focus on building relationships and driving customer wins through effective communication and

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Typing swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem-solving, and negotiation.
• Customer service oriented (empathetic, responsive, patient, conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• Thrives in a fast-paced environment with change and ambiguity.
• Excellent interpersonal skills and ability to build relationships with team and customers.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer orders in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to the appropriate staff and managers for resolution as needed.
• Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes.
• Adhere to all attendance and work schedule requirements.

Skills

Typing speed 20 wpm

Organizational skills

Written and verbal communication

Customer service orientation

Problem solving

Team orientation

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking Outbound Sales Representatives to support a variety of projects, making outbound calls to prospective customers and upselling products while delivering excellent service. You will join a fast-paced team, benefit from industry-leading training, and have opportunities for growth within a globally expanding organization.

Successful candidates are motivated, energetic, and confident, with a focus on building relationships and driving customer wins through effective communication and