Outbound Sales Pro - CX & Upsell Champion

MCI; Savannah (GA); On-site; USD 40,000 - 65,000; Full time

Job summary

MCI, based in Savannah, GA, seeks an outbound sales representative to engage prospects, promote offerings, and upsell services. You will build relationships, resolve inquiries, and drive customer satisfaction while working in a fast-paced, performance-driven environment.

The role emphasizes typing speed, strong communication, and MS Office proficiency, with comprehensive training and ongoing development. Join a dynamic team delivering CX/BPO solutions across industries.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Type 20+ words per minute.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Dependable and punctual with a strong work ethic.
• Strong problem-solving and conflict resolution skills.
• Customer-focused, empathetic, and solution-oriented.
• Ability to multitask and manage time effectively.
• Comfortable in a fast-paced, evolving environment.
• Team player with strong interpersonal skills.

Responsibilities

• Make outbound and receive inbound calls in a professional and courteous manner.
• Educate customers on products and services, identifying upsell opportunities.
• Understand customer needs and recommend tailored solutions.
• Use internal systems to manage accounts and process orders accurately.
• Research and resolve customer issues, coordinating with other departments as needed.
• Follow scripts, policies, and procedures to ensure consistency and compliance.
• Maintain accurate records and safeguard customer information.
• Escalate complex issues to supervisors or appropriate teams.
• Stay current with training, updates, and system changes.
• Meet attendance, punctuality, and performance expectations.

Skills

Verbal and written communication

Typing speed 20+ WPM

Windows proficiency

Problem-solving

Time management

Interpersonal skills

Dependable and punctual

Team player

Customer-focused and empathetic

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI, based in Savannah, GA, seeks an outbound sales representative to engage prospects, promote offerings, and upsell services. You will build relationships, resolve inquiries, and drive customer satisfaction while working in a fast-paced, performance-driven environment.

The role emphasizes typing speed, strong communication, and MS Office proficiency, with comprehensive training and ongoing development. Join a dynamic team delivering CX/BPO solutions across industries.